Physician Satisfaction With Patient Encounters
Reliability and Validity of an Encounter-specific Questionnaire
Bibliographic Data
| ID | 9103681 |
|---|---|
| Authors | Bernard E Shore (University of Rochester Medicine), Peter Franks (0000-0002-9782-0181, University of Rochester Medicine) |
| Year | 1986 |
| Volume | 24 |
| Issue | 7 |
| Pages | 580-589 |
| Publication date | 1986-07-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-198607000-00002 |
| PMID | 3523064 |
| OpenAlex | W2046811443 |
| Language | EN |
| Citations received | 5 |
| References cited | 10 |
While patient satisfaction has been studied extensively and considered an outcome measure of physician-patient encounters, physician satisfaction has received limited consideration. The reliability and validity of an "encounter-specific" physician satisfaction scale were examined. The Delphi technique was used to develop a 39-item questionnaire comprising four hypothesized domains of physician satisfaction: interactive, personal, professional, and contextual. Factor analysis supported two of the four hypothesized categories. Exclusion of all items not contributing to the reliability of the two subscales or differentiating between high and low scores in an item analysis allowed a condensation of the scale. This 16-item scale was tested in a second phase of the study, which supported the reliability and validity of the two-dimension encounter-specific physician satisfaction scale. Further use of the scale may prove useful in exploring this neglected component of physician-patient encounters
Delphi method · Dimension (graph theory) · Patient satisfaction · Reliability (semiconductor) · Scale (ratio) · Statistics · Clinical Psychology · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology · Psychology of Social Influence
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| Unique citing works | 5 |
|---|---|
| Citations per year | 0,13 |
| Citation span | 1987 - 2021 (35) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 4 |