Satisfaction With Medical Care
Replications and Theoretic Reevaluation
Bibliographic Data
| ID | 9103512 |
|---|---|
| Authors | Thomas R Zastowny (University of Rochester, corresponding author), Klaus J Roghmann (University of Rochester), Acco Hengst (Palo Alto Research Center) |
| Year | 1983 |
| Volume | 21 |
| Issue | 3 |
| Pages | 294-322 |
| Publication date | 1983-03-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-198303000-00004 |
| PMID | 6834907 |
| OpenAlex | W1994025784 |
| Language | EN |
| Citations received | 17 |
| References cited | 30 |
Satisfaction with medical care is frequently measured in health services research but for many different reasons. The widening conceptualizations and uses of satisfaction reported make comparisons between studies difficult. Questions regarding the structure and dimensionality of satisfaction remain. The relation of satisfaction with utilization still requires theoretic and empiric clarification. This article reports on several surveys containing measures of satisfaction conducted in a research program in community pediatrics. Using multidimensional scaling techniques, the stability of the structure of satisfaction and patients' preferences for care is examined across several samples. The different structures that emerged seem to reflect unique patient experience. Several multivariate approaches were applied to study the relation between satisfaction and utilization. A regulatory self-equilibrating model was offered. Satisfaction is seen as a multifaceted concept related to short-term and long-term processes. Specific models are required to link satisfaction to the various health and illness behaviors
Data mining · Health care · Multidimensional scaling · Patient satisfaction · Relation (database) · Term (time) · Computer Science · Customer Service Quality and Loyalty · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology
Physician Satisfaction With Patient Encounters
Patient and Family Satisfaction with Discharge Plans
Randomized Clinical Trial of One-day Surgery
Older Patients?? Health Status and Satisfaction With Medical Care in an HMO Population
Patient Satisfaction and the Use of Health Services Explorations in Causality
Patient satisfaction in primary health care
Does the health status of chronically ill patients predict their judgements of the quality of general practice care
Interaction between the socio-demographic variables of physicians and their patients
Quality of care from the patients' perspective
Validating the Accuracy of the Resident Satisfaction Measure
The Association Between Patient Satisfaction and Quality of Life in Chinese Lung and Liver Cancer Patients
Patient satisfaction with the clinical encounter
Doctor-patient communication and the quality of care
Patient sociodemographic characteristics as predictors of satisfaction with medical care
Patient satisfaction
A rehabilitation of health outcome in quality assessment
Predictors of patient satisfaction
Discrete Multivariate Analysis
Medical sociology
The Health of Regionville
Multidimensional Scaling by Optimizing Goodness of Fit to a Nonmetric Hypothesis
Hierarchical Clustering Schemes
Doctor-Patient Communication
Gaps in Doctor-Patient Communication
The elderly and their doctors
The effects of doctor-patient communication on satisfaction and outcome of care
Problems in Path Analysis and Causal Inference
Principles of Path Analysis
Physician role performance and patient satisfaction
Nonverbal Communication Between Patients and Medical Practitioners
Factors Influencing Disenrollment From an HMO
The Two Dimensions in Satisfaction with Dental Care
Effects of Acquiescent Response Set on Patient Satisfaction Ratings
Practice Characteristics and Quality of Primary Medical Care
Statistical Analysis of an Attitude Scale to Measure Patient Satisfaction With Medical Care
Seeing the Same Doctor
Patient Satisfaction Questionnaire
Disability and Patient Satisfaction With Medical Care
Satisfaction with Medical Care
Scale for the Measurement of Attitudes toward Physicians and Primary Medical Care
Correlates of Satisfaction and Dissatisfaction with Medical Care
Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services
The Relationships Among Dimensions of Health Services in Two Provider Systems
Service Delivery Structure and Continuity of Care
Consumer Satisfaction in a Health Maintenance Organization
The Function of the Professional's Affective Behavior in Client Satisfaction
Path Analysis
| Unique citing works | 17 |
|---|---|
| Citations per year | 0,4 |
| Citation span | 1983 - 2008 (26) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 12 |