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Patient satisfaction with the clinical encounter

Social psychological determinants

Bibliographic Data

ID4928183
AuthorsRobert Like, Robert C Like (0000-0002-2363-6453, Case Western Reserve University), Stephen J Zyzanski (Case Western Reserve University)
Year1987
Volume24
Issue4
Pages351-357
Publication date1987-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Science & Medicine (JOURNAL)
Journal identifiersISSN: 0277-9536 • E-ISSN: 1873-5347
PublisherElsevier BV (PUBLISHER)
DOI10.1016/0277-9536(87)90153-5
PMID3563565
OpenAlexW2021146582
LanguageEN
Citations received36
References cited38

Empirical research · Family medicine · Health care · Patient satisfaction · Sample (material · Variance (accounting · Medical Malpractice and Liability Issues · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology · Social Psychology

  • Patient Satisfaction and the Use of Health Services Explorations in Causality

    Thomas R Zastowny, Klaus J Roghmann et al.•Medical Care•1989

  • Determinants of patient satisfaction

    Open Access•Enkhjargal Batbaatar, Javkhlanbayar Dorjdagva et al.•Perspectives in Public Health•2017

  • Relationships Between Perception of Engagement with Health Care Provider and Demographic Characteristics, Health Status, and Adherence to Therapeutic Regimen in Persons with HIV/Aids

    Suzanne Bakken, William L Holzemer et al.•AIDS Patient Care and STDs•2000

  • Why do providers contribute to disparities and what can be done about it?

    Diana Jill Burge, Diana J Burgess et al.•Journal of General Internal…•2004

  • Natural language processing methods in the assessment of healthcare service quality based on online patient reviews

    Open Access•V I Dudina, В И Дудина et al.•RUDN Journal of Sociology•2026

  • La perspectiva de enfermos crónicos sobre la atención médica en Guadalajara, México. Un estudio cualitativo

    Open Access•F J Martínez, Francisco J Mercado Martínez et al.•Cadernos de Saude Publica•2000

  • Patients’ perceptions of cultural factors affecting the quality of their medical encounters

    Open Access•Anna Nápoles‐Springer, Anna M Nápoles‐Springer et al.•Health Expectations•2005

  • Doctor‐patient communication patterns in breast cancer adjuvant therapy discussions

    Open Access•L A Siminoff, Peter Ravdin et al.•Health Expectations•2000

  • Patient expectations and health‐related quality of life

    Open Access•Sophie Staniszewska•Health Expectations•1999

  • A study of patient expectations in a Norfolk general practice

    Open Access•Charlotte Kenten, Ann Bowling et al.•Health Expectations•2010

  • Patient views on quality care in general practice

    Open Access•J Rees Lewis, Jessica Lewis•Social Science & Medicine•1994

  • Doctor-patient communication

    Open Access•L M L Ong, J C J M De Haes et al.•Social Science & Medicine•1995

  • Patient "Demand" for Medical Interventions

    Virginia Teas Gill•Research on Language and Social…•2005

  • Patient satisfaction with physician responses during interactions prompted by pharmaceutical advertisements

    Benjamin Lewin•The Social Science Journal•2013

  • Patient perceptions of health professional interpersonal skills

    Open Access•Briony M Thompson, Greg Hearn et al.•Australian Psychologist•1992

  • Paved With Good Intentions

    Michelle Van Ryn, Steven S Fu•American Journal of Public Health•2003

  • Patient Satisfaction with the General Practitioner

    Herman J Sixma, H Sixma et al.•Medical Care•1998

  • Research on the Provider Contribution to Race/Ethnicity Disparities in Medical Care

    Michelle Van Ryn•Medical Care•2002

  • Provider Workload and Quality of Care in Primary Care Settings

    David C Mohr, Justin K Benzer et al.•Medical Care•2013

  • Measuring Patient Expectations

    B Mitchell Peck, David A Asch et al.•Medical Care•2001

  • Request Fulfillment in Office Practice

    Richard L Kravitz, Robert A Bell et al.•Medical Care•2002

  • Providing Patient-Centered Culturally Sensitive Health Care

    Open Access•Carolyn M Tucker, Keith C Herman et al.•The Counseling Psychologist•2007

  • Avaliação de satisfação de usuários

    Open Access•Monique Azevedo Esperidião, Leny Alves Bomfim Trad•Cadernos de Saude Publica•2006

  • Which aspects of general practitioners' behaviour determine patients' evaluations of care

    Open Access•H P Jung, Francesca Horne et al.•Social Science & Medicine•1998

  • Content and predictors of consultation experiences among finnish primary care patients

    Open Access•Raija-Leena Punamäki, Simo J Kokko et al.•Social Science & Medicine•1995

  • Psychometric investigation of a belief system

    Open Access•Steven M Albert•Social Science & Medicine•1992

  • How reliable are surveys of client satisfaction with healthcare services? Evidence from matched facility and household data in Madagascar

    Open Access•Peter Glick•Social Science & Medicine•2009

  • Structuring times and activities in the oncology visit

    Open Access•Laura Sterponi, C Zucchermaglio et al.•Social Science & Medicine•2019

  • Doctor-patient communication and the quality of care

    Open Access•Jozien M Bensing, Jozien Bensing•Social Science & Medicine•1991

  • A model of empathic understanding and adherence to treatment regimens in practitioner-patient relationships

    Open Access•Roger W Squier•Social Science & Medicine•1990

  • Disclosing and responding to cancer "fears" during oncology interviews

    Open Access•Wayne A Beach, David W Easter et al.•Social Science & Medicine•2005

  • Questioning patient satisfaction

    Open Access•Mark Avis, Meg Bond et al.•Social Science & Medicine•1997

  • Older patient satisfaction with communication during an initial medical encounter

    Open Access•Michele G Greene, Ronald D Adelman et al.•Social Science & Medicine•1994

  • Predictors of patient satisfaction

    Open Access•Jeffrey L Jackson, Judith Chamberlin et al.•Social Science & Medicine•2001

  • A follow-up of second generation Afro-Caribbeans and white British with a first admission diagnosis of schizophrenia

    Open Access•Dermot Mcgovern, Patricia Hemmings•Social Science & Medicine•1994

  • The Cultural and Political Context of Patient Dissatisfaction in Cross-Cultural Clinical Encounters

    Open Access•John O’neil, John D O''Neil et al.•Medical Anthropology Quarterly•1989

  • Going to see the doctor

    Gerry V Stimson•Going to see the doctor•1975

  • Pay and organizational effectiveness

    Edward E Lawler•Pay and organizational…•1971

  • Gaps in Doctor-Patient Communication

    Barbara M Korsch, Ethel K Gozzi et al.•PEDIATRICS•1968

  • Evaluating the Quality of Medical Care

    Open Access•Avedis Donabedian•Milbank Quarterly•2005

  • Evaluating the Quality of Medical Care

    Avedis Donabedian•The Milbank Memorial Fund Quarterly•1966

  • Gaps in Doctor-Patient Communication

    Vida Francis, Barbara M Korsch et al.•New England Journal of Medicine•1969

  • Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care

    Open Access•David Locker, David Dunt•Social Science & Medicine Part A…•1978

  • The effects of doctor-patient communication on satisfaction and outcome of care

    Open Access•F Ross Woolley, Robert L Kane et al.•Social Science & Medicine Part A…•1978

  • A different approach to sociodemographic predictors of satisfaction with health care

    Open Access•John G Fox, Doris M Storms•Social Science & Medicine Part A…•1981

  • Testing plausible path models of interpersonal trust in patient-physician treatment relationships

    Open Access•Russell Paul Caterinicchio•Social Science & Medicine Medical…•1979

  • Outpatient psychiatry

    Open Access•Thomas J Scheff, Thomas Scheff•Social Science & Medicine Medical…•1980

  • Patient attitudes toward health care

    Open Access•James Y Greene, Morris Weinberger et al.•Social Science & Medicine Medical…•1980

  • Fulfillment of patient requests in a general medicine clinic

    Richard F Uhlmann, W B Carter et al.•American Journal of Public Health•1984

  • Psychological Distress and Patient Satisfaction

    James R Greenley, Theresa B Young et al.•Medical Care•1982

  • Satisfaction With Medical Care

    Thomas R Zastowny, Klaus J Roghmann et al.•Medical Care•1983

  • Practice Characteristics and Quality of Primary Medical Care

    Barbara S Hulka, Lawrence L Kupper et al.•Medical Care•1975

  • Systematic Analysis of Clinician-Patient Interactions

    Richard C Wasserman, Thomas S Inui•Medical Care•1983

  • Outcome-Based Doctor-Patient Interaction Analysis

    Thomas S Inui, William B Carter et al.•Medical Care•1982

  • Interaction Exchange Structure and Patient Satisfaction with Medical Interviews

    William B Stiles, Willlam B Stiles et al.•Medical Care•1979

  • Patient Requests and Expectations

    Richard F Uhlmann, Thomas S Inui et al.•Medical Care•1984

  • Outcome-Based Doctor-Patient Interaction Analysis

    William B Carter, Thomas S Inui et al.•Medical Care•1982

  • Disability and Patient Satisfaction With Medical Care

    Donald L Patrick, Ellie Scrivens et al.•Medical Care•1983

  • Scale for the Measurement of Attitudes toward Physicians and Primary Medical Care

    Barbara S Hulka, Stephen J Zyzanski et al.•Medical Care•1970

  • Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services

    John E Ware, Mary K Snyder•Medical Care•1975

  • Social psychological determinants of patient satisfaction

    Open Access•Linder-Pelz, Susie Linder-Pelz•Social Science & Medicine•1982

  • Patient satisfaction and visiting the doctor

    Open Access•John Mirowsky, Catherine E Ro et al.•Social Science & Medicine•1983

  • Toward a theory of patient satisfaction

    Open Access•Linder-Pelz, Susie Linder-Pelz•Social Science & Medicine•1982

  • Physician Status Characteristics and Client Satisfaction in Two Types of Medical Practice

    Catherine E Ro, CATHERINE E ROSS et al.•Journal of Health and Social…•1982

  • Measurement in Social Stratification

    Marie R Haug•Annual Review of Sociology•1977

Unique citing works36
Citations per year0,97
Citation span1989 - 2026 (38)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 35

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