Toward a theory of patient satisfaction
Bibliographic Data
| ID | 4595944 |
|---|---|
| Authors | Linder-Pelz (0000-0003-1854-4885, Technion – Israel Institute of Technology, corresponding author), Susie Linder-Pelz |
| Year | 1982 |
| Volume | 16 |
| Issue | 5 |
| Pages | 577-582 |
| Publication date | 1982-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Science & Medicine (JOURNAL) |
| Journal identifiers | ISSN: 0277-9536 • E-ISSN: 1873-5347 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/0277-9536(82)90311-2 |
| PMID | 7100990 |
| OpenAlex | W1981366171 |
| Language | EN |
| Citations received | 87 |
| References cited | 16 |
Affect (linguistics · Control (management · Health care · Job satisfaction · Patient satisfaction · Perception · Political science · Theory of planned behavior · Healthcare Quality and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology · Social Psychology
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Patient satisfaction with pharmaceutical services in Brazilian primary health care
A Causal Model of Health Status and Satisfaction With Medical Care
Patient Satisfaction and the Use of Health Services Explorations in Causality
The Effects of Physician Empathy on Patient Satisfaction and Compliance
Patient Perceptions of the Quality of Health Services
Patient satisfaction in primary health care
Health
Número complet
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Avaliação do nível de satisfação discente de uma instituição de Ensino Superior
Converting Patients into Consumers
Patient‐Satisfaction Surveys on a Scale of 0 to 10
Dissatisfaction with medical care among women with HIV
The relationship between expectations and satisfaction
Quality of care from the patients' perspective
Quality of integrated chronic care measured by patient survey
Patient expectations and health‐related quality of life
Measuring patients’ perceptions of communication with healthcare providers
A study of patient expectations in a Norfolk general practice
Satisfação e responsividade
Avaliação de satisfação de usuários
Satisfaction with health services for STIs, HIV, Aids among a high-risk population in West Africa
The Everyday Experience of Psychiatric the Users' Viewpoint
Favorable Ratings of Providers' Communication Behaviors Among U.S. Women with Depression
The German Inpatient Satisfaction Scale
The Quality of Family Planning Services in the United States
Discriminatory practices of health care providers and care of PLWHA in health facilities in cross river state, Nigeria
Knowing, learning and acting in health care organizations and services
Childbirth Satisfaction during the Covid-19 Pandemic in a Hospital in Southwestern Spain
Patient Satisfaction in the Peruvian Health Services
Patient Satisfaction with Community Pharmacies Services
Health Care Satisfaction
Satisfaction with Anxiolytic and Hypnotic Drug Treatment
The influences of patient's trust in medical service and attitude towards health policy on patient's overall satisfaction with medical service and sub satisfaction in China
Predictors of Women’s Satisfaction with Prenatal Care in a Canadian Setting
Parents’ Global Rating of Mental Health Correlates with SF-36 Scores and Health Services Satisfaction
Patient expectations and satisfaction 6 and 12 months following total hip and knee replacement
Measuring quality of palliative care
Evaluation of Client Satisfaction in a Community Health Centre
Logic models from an evaluability assessment of pharmaceutical services for people living with HIV/Aids
Satisfação e responsividade em serviços de atenção à saúde da Fundação Oswaldo Cruz
Barriers to access and minority ethnic carers' satisfaction with social care services in the community
Patient views on quality care in general practice
Does Descending Resources Reform Improve Patient Satisfaction and Reshape Choice of Care Providers? A Cross-Sectional Study in Zhejiang, China
Between User’s Expectations and Provider’s Quality of Work
Accounting for Coercion
The role of trust and religious commitment in Islamic medical tourism
A study on the cross-platform influence mechanism of physicians’ live streaming behavior on performance
A questionnaire to measure satisfaction with community services for informal carers of stroke patients
Accessing the user’s perspective
Quality Assessment of the Oncology Health Service in a Public Hospital
Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals
La perspectiva de enfermos crónicos sobre la atención médica en Guadalajara, México. Un estudio cualitativo
Incorporating Method Dissatisfaction into Unmet Need for Contraception
Measuring and monitoring outputs in social care
Patient Satisfaction with the General Practitioner
Satisfaction With Surgical Outcomes and the Phenomenology of Embodiment
Outcome Expectancies, Functional Outcomes, and Expectancy Fulfillment for Patients With Shoulder Problems
Health Care Characteristics Associated With Women's Satisfaction With Prenatal Care
Testing a New Theory of Patient Satisfaction With Treatment Outcome
Request Fulfillment in Office Practice
The Relationship of Patient Satisfaction with Care and Clinical Outcomes
Avaliação de satisfação de usuários
Satisfação dos usuários assistidos nos Centros de Especialidades Odontológicas do Município do Recife, Pernambuco, Brasil
Violence towards health care staff and possible effects on the quality of patient care
Interacting with cancer patients
Patient satisfaction with the clinical encounter
Estudo sobre dimensões da avaliação da Estratégia Saúde da Família pela perspectiva do usuário
Evaluations of care by adults following a denial of an advertisement-related prescription drug request
Social psychological determinants of patient satisfaction
"Tell Me What You Mean by "Si
The meaning of patient satisfaction
Paying more for faster care? Individuals' attitude toward price-based priority access in health care
Patient dissatisfaction in China
Health behavior models compared
Questioning patient satisfaction
Mothers' satisfaction with the cost of children's care
Interpreting silence, documenting experience
Validity and reliability testing of the Famcare scale
Patient satisfaction
Meta-analysis of satisfaction with medical care
Satisfação dos usuários na utilização de serviços públicos e privados de saúde em itinerários terapêuticos no sul do Brasil
Predictors of patient satisfaction
A follow-up of second generation Afro-Caribbeans and white British with a first admission diagnosis of schizophrenia
The Cultural and Political Context of Patient Dissatisfaction in Cross-Cultural Clinical Encounters
Anatomical Authorities
Pay and organizational effectiveness
Gaps in Doctor-Patient Communication
Gaps in Doctor-Patient Communication
Readings in reference group theory and research
The Social Psychology of Groups
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
Physician role performance and patient satisfaction
Strategies for Studying Client Satisfaction
Expectations and Experience of HMO Enrollees after One Year
The Role of New Health Practitioners in a Prepaid Group Practice
A Theory of Social Comparison Processes
Social Theory and Social Structure
Social Theory and Social Structure
Social psychological determinants of patient satisfaction
| Unique citing works | 87 |
|---|---|
| Citations per year | 1,98 |
| Citation span | 1982 - 2025 (44) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 83 |