The meaning of patient satisfaction
An explanation of high reported levels
Bibliographic Data
| ID | 4601562 |
|---|---|
| Authors | Brian Williams (0000-0002-3174-4876, Ninewells Hospital), Joanne Coyle (0000-0002-4630-0266, Queen Margaret University), David Healy (0000-0002-6340-9247) |
| Year | 1998 |
| Volume | 47 |
| Issue | 9 |
| Pages | 1351-1359 |
| Publication date | 1998-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Science & Medicine (JOURNAL) |
| Journal identifiers | ISSN: 0277-9536 • E-ISSN: 1873-5347 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/s0277-9536(98)00213-5 |
| PMID | 9783878 |
| OpenAlex | W2012684398 |
| Language | EN |
| Citations received | 66 |
| References cited | 21 |
Context (archaeology · Interpretation (philosophy · Meaning (existential · Mental health · Patient satisfaction · Political science · Politics · Psychiatry · Psychotherapist · Representation (politics · Service (business · Variety (cybernetics · Applied Psychology · Computer Science · Customer Service Quality and Loyalty · Medicine · Nursing · Patient Satisfaction in Healthcare · Primary Care and Health Outcomes · Psychology · Social Psychology · Marketing
Improving the Assessment of (In)patients??? Satisfaction With Hospital Care
Getting to the truth? Researching user views of primary health care
Women’s report of mistreatment during facility-based childbirth
Young adults with severe physical disabilities
Effect of an internet-based intervention for adjustment disorder on meaning in life and enjoyment
Patient satisfaction and ethnic identity among American Indian older adults
“It’s my body, my future”
Functioning of family nursing in transition
Dissatisfaction with medical care among women with HIV
Involving mental health service users in quality assurance
What are the key attributes of primary care for patients? Building a conceptual ‘map’ of patient preferences
Early discharge following hip arthroplasty
Lost in hospital
Avaliação de satisfação de usuários
Understanding client satisfaction with HIV testing and counseling services
Stiller en ny tid samfunnsforskere overfor nye metodiske utfordringer? Forskning om brukererfaringer med Nav som case
Satisfaction with inpatient treatment for first-episode psychosis among different ethnic groups
Associação das condições normativas e subjetivas de saúde bucal com a insatisfação com os serviços odontológicos entre adultos brasileiros
Selecting and Implementing Patient-Reported Outcome and Experience Measures to Assess Health System Performance
What Was Helpful Questionnaire (WHQ)
Development and Validation of a Scale Measuring Satisfaction with Maternal and Newborn Health Care Following Childbirth
Longitudinal validity and reliability of the Myeloma Patient Outcome Scale (MyPOS) was established using traditional, generalizability and Rasch psychometric methods
Evaluation of Client Satisfaction in a Community Health Centre
Health Inequalities for Women Living in Rural Regions
Factors Affecting Latina Immigrants’ Perceptions of Maternal Health Care
Problems with measuring satisfaction with social care
Barriers to access and minority ethnic carers' satisfaction with social care services in the community
Association of international remittance with satisfaction and utilization of maternal healthcare services in Nepal
Affective Interactions in Medical Visits
The final arbiter of everything”
Structured Home Study Evaluations
Exploring ‘person-centredness’
Accessing the user’s perspective
Assessing satisfaction with social care services among black and minority ethnic and white British carers of stroke survivors in England
A culturally relevant measure of client satisfaction in child welfare services
Patient involvement and the politics of methodology
The Effect of Hospital Size and Teaching Status on Patient Experiences With Hospital Care
Socioeconomic Status and Dissatisfaction Among HMO Enrollees
Patient Experiences With Information in a Hospital Setting
Exploring the unequal landscapes of healthcare accessibility in lower-income urban neighborhoods through qualitative inquiry
Qualitative Assessment of Mental Health Service Satisfaction
Benefits Conditionality in the United Kingdom
HIV-Positive Patients and the Doctor-Patient Relationship
A satisfação do usuário na avaliação de serviços de saúde
Avaliação de satisfação de usuários
Patient satisfaction revisited
The Meaning of 'Satisfaction' for People with Dermatological Problems
Valuing patients' experiences of healthcare processes
Rethinking patient satisfaction
Quality of Care in Psychosis and Bipolar Disorder From the Service User Perspective
The continuum of patient satisfaction-from satisfied to very satisfied
Indicators of empowerment and disempowerment in the subjective evaluation of the psychiatric treatment process by persons with severe and persistent mental illness
Predicting and comparing patient satisfaction in four different modes of health care across a nation
Caring and daring to complain
Physician-patient communication and patient satisfaction in Japanese cancer consultations
Relationship between outpatients' perceptions of physicians' communication styles and patients' anxiety levels in a Japanese oncology setting
Governance and public involvement in the British National Health Service
Explanatory models of influences on the construction and expression of user satisfaction
The impact of general practitioners' patient-centredness on patients' post-consultation satisfaction and enablement
Disarmed complaints
Posição social e julgamento dos serviços de saúde pelos usuários
Physicians' nonverbal rapport building and patients' talk about the subjective component of illness
Legitimising and rationalising in talk about satisfaction with formal healthcare among bereaved family members
Pierre Bourdieu and transformative agency
Governing the ethical consumer
Investigation of the ways in which patients' reports of their satisfaction with healthcare are constructed
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
Defining 'people-centredness
Consumerism and the Public Sector
Surveys in social research
Local government and the public service orientation
Social psychological determinants of patient satisfaction
Toward a theory of patient satisfaction
Questioning patient satisfaction
Personal narratives, social careers and medical courses
Patient satisfaction
Patient satisfaction and the elderly
Problems in the conceptual framework of patient satisfaction research
What is the Role of the Consumer in Health Care
| Unique citing works | 66 |
|---|---|
| Citations per year | 2,44 |
| Citation span | 1999 - 2025 (27) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 65 |