Patient satisfaction
A valid concept
Bibliographic Data
| ID | 4589005 |
|---|---|
| Authors | Brian Williams (0000-0002-3174-4876, North Wales Hospital, corresponding author) |
| Year | 1994 |
| Volume | 38 |
| Issue | 4 |
| Pages | 509-516 |
| Publication date | 1994-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Science & Medicine (JOURNAL) |
| Journal identifiers | ISSN: 0277-9536 • E-ISSN: 1873-5347 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/0277-9536(94)90247-x |
| PMID | 8184314 |
| OpenAlex | W1989698222 |
| Language | EN |
| Citations received | 124 |
| References cited | 27 |
Consumerism · Embodied cognition · Epistemology · Health care · Meaning (existential · Patient experience · Patient satisfaction · Perception · Political science · Public relations · Quality (philosophy · Quality of life (healthcare · Set (abstract data type · Status quo · Computer Science · Customer Service Quality and Loyalty · Healthcare Quality and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology · Social Psychology
Clocks Moving at Different Speeds
Determinants of patient satisfaction
Patient Perceptions of the Quality of Health Services
Getting to the truth? Researching user views of primary health care
Young adults with severe physical disabilities
The use of patient-reported outcome and experience measures for health policy purposes
Patient satisfaction and quality of hospital care
Citizens by Design? Explaining Ex-Combatant Satisfaction with Reintegration Programming
Patient‐Satisfaction Surveys on a Scale of 0 to 10
Práticas de atenção à saúde no contexto familiar
Behind the scenes of the PRIME intervention
Det sunde væsen og de syge brugere
Relação do paciente com o serviço em Unidades Básicas de Saúde sob a óptica dos médicos e dos pacientes
Patients’ engagement in primary care
Functioning of family nursing in transition
The relationship between expectations and satisfaction
What can patients do to improve health care
Development and psychometric evaluation of a measure to evaluate the quality of integrated care
Quality of care from the patients' perspective
Early discharge following hip arthroplasty
Patient expectations and health‐related quality of life
A Família enquanto Contexto de Desenvolvimento Humano
Satisfação e responsividade
Avaliação de satisfação de usuários
Estudo etnográfico da satisfação do usuário do Programa de Saúde da Família (PSF) na Bahia
Satisfaction with health services for STIs, HIV, Aids among a high-risk population in West Africa
Investigating the psychosocial impact of anti-HIV combination therapies
Patient Satisfaction
Exploring the Personal Reality of Disability and Recovery
The German Inpatient Satisfaction Scale
Determinantes da satisfação no atendimento das Unidades Básicas de Saúde (UBS)
Existe una relación entre los programas de mejora de la calidad y la satisfacción de usuarias de atención prenatal
Optimal experience in work and leisure among teachers and physicians
Selecting and Implementing Patient-Reported Outcome and Experience Measures to Assess Health System Performance
Childbirth Satisfaction during the Covid-19 Pandemic in a Hospital in Southwestern Spain
The Brave Patient after 80—Satisfaction with Visit and Individual Determinants of Proactive Patient Attitude among the Oldest General Practice Users
Health Care Satisfaction
Development and validation of the functional assessment of chronic illness therapy treatment satisfaction (Facit TS) measures
The Long March from Evaluation to Accreditation
Evaluation of Client Satisfaction in a Community Health Centre
Evaluating the Experience of Jordanian Women With Maternity Care Services
Health Inequalities for Women Living in Rural Regions
Escalas de satisfação com o atendimento às doenças cardiovasculares
Avaliação da qualidade do programa Saúde da Família em municípios do Ceará
Satisfação e responsividade em serviços de atenção à saúde da Fundação Oswaldo Cruz
Problems with measuring satisfaction with social care
Barriers to access and minority ethnic carers' satisfaction with social care services in the community
Association of international remittance with satisfaction and utilization of maternal healthcare services in Nepal
Patient-centredness
Evaluation of selected indicators of patient satisfaction and economic indices in OECD country
Social Inequalities in Access to Contraception in France
Caregiver Satisfaction With Support Services
Quality of Care in the Social Services
Evaluation and Consultation
Strengthening patient-centred communication in rural Ugandan health centres
The ward as emotional ecology
Structured Home Study Evaluations
Formal support of stroke survivors and their informal carers in the community
Public participation in the evaluation of health care
Accessing the user’s perspective
Assessing satisfaction with social care services among black and minority ethnic and white British carers of stroke survivors in England
Dental tourism
Satisfaction with social care services among South Asian and White British older people
Ironies in the Pursuit of Well-Being
Health care services in Punjab
Professional and community satisfaction with the Brazilian family health strategy
Citizen (Dis)satisfaction
Measuring and monitoring outputs in social care
The role of discriminant analysis in the refinement of customer satisfaction assessment
Satisfaction With Surgical Outcomes and the Phenomenology of Embodiment
The Association Between Patient Satisfaction and Quality of Life in Chinese Lung and Liver Cancer Patients
Understanding the Meaning of Satisfaction With Treatment Outcome
Hospital Outcomes Research in Germany
Testing a New Theory of Patient Satisfaction With Treatment Outcome
The Use of Patient Perceptions in the Evaluation of Health-Care Delivery Systems
User satisfaction with public and private dental services for different age groups in Brazil
HIV-Positive Patients and the Doctor-Patient Relationship
Multiple Realities in a Study of Medical Consultations
Making and Unmaking Telepatients
A satisfação do usuário na avaliação de serviços de saúde
Avaliação de satisfação de usuários
A Relação paciente-médico
O impacto sócio-cultural do Programa de Saúde da Família (PSF)
Satisfação dos usuários assistidos nos Centros de Especialidades Odontológicas do Município do Recife, Pernambuco, Brasil
Ageing and public satisfaction with the health service
Patient satisfaction revisited
Estudo sobre dimensões da avaliação da Estratégia Saúde da Família pela perspectiva do usuário
Rethinking patient satisfaction
Factors determining inpatient satisfaction with care
The meaning of patient satisfaction
Effects of separating drug sales from treatment on medical disputes
Assessing the responsiveness of chronic disease care - Is the World Health Organization's concept of health system responsiveness applicable
Process and outcomes in general practice consultations
Client satisfaction with reproductive health-care quality
Questioning patient satisfaction
Physician-patient communication and patient satisfaction in Japanese cancer consultations
The evolving concept of "patient-centeredness" in patient-physician communication research
Between 'desperation' and disability rights
Consumerism, reflexivity and the medical encounter
Interpreting silence, documenting experience
A Contribution to the Philosophy of medicine
Patient satisfaction in primary health care
Gaps in Doctor-Patient Communication
The Discovery of Grounded Theory
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
A different approach to sociodemographic predictors of satisfaction with health care
Physician role performance and patient satisfaction
Satisfaction With Medical Care
Consumerism in Health Care
Social psychological determinants of patient satisfaction
Toward a theory of patient satisfaction
How perceptions of a simulated physician-patient interaction influence intended satisfaction and compliance
Tranquillisers as Social Control
Studies in Everyday Medical Life
Problems in the conceptual framework of patient satisfaction research
| Unique citing works | 124 |
|---|---|
| Citations per year | 4 |
| Citation span | 1995 - 2025 (31) |
| Citation velocity | recent |
| Highly cited | Yes |
| Citation types | Neutral: 123 |