Interaction Exchange Structure and Patient Satisfaction with Medical Interviews
Bibliographic Data
| ID | 9101382 |
|---|---|
| Authors | William B Stiles (0000-0001-7740-0609, Miami University, corresponding author), Willlam B Stiles, Samuel M Putnam (0009-0009-3356-9109, University of North Carolina at Chapel Hill), Matthew H Wolf (University of North Carolina at Chapel Hill), A James (0000-0001-6287-8247, University of North Carolina at Chapel Hill), Sherman A James |
| Year | 1979 |
| Volume | 17 |
| Issue | 6 |
| Pages | 667-681 |
| Publication date | 1979-06-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-197906000-00010 |
| PMID | 449436 |
| OpenAlex | W2094308581 |
| Language | EN |
| Citations received | 48 |
| References cited | 10 |
The verbal interaction between patients and physicians in 52 initial interviews in a university hospital screening clinic was studied using a new discourse coding system. Factor analysis of category frequencies showed that each interview segment, medical history, physical examination, and conclusion, consisted mainly of two or three types of verbal exchange. Patient satisfaction with the interviews, assessed with a questionnaire that yields separate scores for satisfaction with cognitive and affective aspects, was found to be associated with exchanges involving the transmission of information in particular interview segments. Affective satisfaction was associated with transmission of information from patient to physician in "exposition" exchanges during the medical history, in which patients told their story in their own words. Cognitive satisfaction was associated with transmission of information from physician to patient in "feedback" exchanges during the conclusion segment, in which physicians gave patients information about illness and treatment
Coding (social sciences) · Cognition · Family medicine · Information exchange · Information transmission · Medical history · Medical information · Medical record · Patient satisfaction · Psychiatry · Clinical Reasoning and Diagnostic Skills · Computer Science · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology
Funding Cultural Adaptations to Promote Effective and Efficient Mental Health Service Provision
Literature and Medicine as a Critical Discourse
Role Behaviors in Routine Medical Interviews with Hypertensive Patients
Relations Between Physicians?? Behaviors and Analogue Patients?? Satisfaction, Recall, and Impressions
Outcome-Based Doctor-Patient Interaction Analysis
Patient Exposition and Physician Explanation in Initial Medical Interviews and Outcomes of Clinic Visits
Patient Adherence to Prescribed Therapies
Medical Communication Behavior System
Systematic Analysis of Clinician-Patient Interactions
The Validity of the Medical Record
Use of a Computer to Take Booking Histories in a Hospital Antenatal Clinic
Physician and Patient Satisfaction as Factors Related to the Organization of Internal Medicine Group Practices
Factors Related to a Communication Style Among Medical House Staff
Evaluating Medical Interview Process Components
Patient Characteristics That Influence Physician Behavior
Defining and Targeting Health Care Access Barriers
Expanding Patient Involvement in Care
Patient satisfaction in primary health care
The Structure of Patients' Presenting Concerns
Meanings of health and healthcare in a U.S. border region
Problem Presentation of Injury During Triage in Emergency Care
Defining cultural competence
Perceptions about Iranian-Kurds’ ethnic-inequality in health
The elderly and their doctors
The elderly and their doctors
Asymmetrical Talk between Physicians and Patients
Approaches to the measurement of explanation and information-giving in medical consultations
Topic control and person control
Clarifying boundary conditions and extending the motives for nonimmediate language use
Toward a Better Understanding of the Delivery of Primary Care
Research and Practice Roles for Counseling Psychologists in Health Care Settings
Responsible Health Communication
Verbal analysis of doctor-patient communication
Ethnicity in the reported pain, emotional distress and requests of medical outpatients
Patient satisfaction with the clinical encounter
Verbal exchanges in medical interviews
Verbal Exchange Structure of General Practice Consultations with Patients Presenting Psychological Problems
Doctor-patient communication and the quality of care
The structure of patients' presenting concerns
Heart specialists' art of care
A model of empathic understanding and adherence to treatment regimens in practitioner-patient relationships
How perceptions of a simulated physician-patient interaction influence intended satisfaction and compliance
What is a successful doctor-patient interview? a study of interactions and outcomes
Collaborative practice and provider styles of delivering health care
Verbal exchanges in medical interviews
The impact of general practitioners' patient-centredness on patients' post-consultation satisfaction and enablement
Meta-analysis of satisfaction with medical care
Classification of intersubjective illocutionary acts
The exploitation of illness in capitalist society
A Contribution to the Philosophy of medicine
The Communication of Information about Illness
Interaction process analysis
“Metropolis”-What City People Think of Their Medical Services
Communication, compliance, and concordance between physicians and patients with prescribed medications
Information control and the micropolitics of health care
Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services
Verbal response modes and dimensions of interpersonal roles
Uncertainty in Medical Prognosis Clinical and Functional
| Unique citing works | 48 |
|---|---|
| Citations per year | 1,04 |
| Citation span | 1980 - 2025 (46) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 33 |