How customer orientation reduces job burnout through emotional labor and its impact on turnover intention
Does perceived organizational support matter
Bibliographic Data
| ID | 9405430 |
|---|---|
| Authors | Bui Nhat Vuong (0000-0002-1127-2824, Ho Chi Minh National Academy of Politics, corresponding author), Vo Thi Hieu (Ho Chi Minh City University of Science), Le thi Phuong Lien (Ton Duc Thang University), Nguyen Thi Thanh Huyen (0009-0001-7327-3216, University of Economics Ho Chi Minh City) |
| Year | 2025 |
| Volume | 259 |
| Pages | 105331-105331 |
| Publication date | 2025-07-23 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Acta Psychologica (JOURNAL) |
| Journal identifiers | ISSN: 0001-6918 • E-ISSN: 1873-6297 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.actpsy.2025.105331 |
| PMID | 40706180 |
| OpenAlex | W4412603848 |
| Language | EN |
| Citations received | 3 |
| References cited | 35 |
Burnout · Business · Customer orientation · Economics · Emotional exhaustion · Emotional labor · Management · Organizational commitment · Orientation (vector space · Perceived organizational support · Turnover · Turnover intention · Applied Psychology · Clinical Psychology · Emotional Intelligence and Performance · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Marketing · Psychology · Social Psychology
Does Turnover Intention Matter? Evaluating the Usefulness of Turnover Intention Rate as a Predictor of Actual Turnover Rate
Burnout
Emotional Labor and Burnout
Using PLS Path Modeling for Assessing Hierarchical Construct Models
Perceived organizational support.
Common method biases in behavioral research
The job demands-resources model of burnout.
Perceived Intrinsic Motivation Mediates the Effect of Motive Incongruence on Job Burnout and Job Satisfaction
The Managed Heart
Customer Orientation
Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees
Perceived organisational support, job stress, and turnover intention
Organisational citizenship behaviours
Emotional Labor of Frontline Employees
The modern service industry agglomeration and tourism efficiency in China
Emotional Labor Beyond the Frontlines
How emotional intelligence relates to job satisfaction and burnout in public service jobs
So much more than cheap labor! Volunteers engage in emotional labor
Conservation of resources
Job Burnout
Justice in Social Exchange
| Citations per year | 3 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |