Cognitive perceptions and behavioral loyalty in telecommunication services
Integrating SERVQUAL and CSI in the Philippine context
Bibliographic Data
| ID | 9405459 |
|---|---|
| Authors | Yogi Tri Prasetyo (0000-0003-3535-9657, Yuan Ze University), Zachariah John A Belmonte (0000-0002-1364-9242, Technological University of the Philippines, corresponding author), Edison Martinez Esberto (University of the Philippines Manila), Maela Madel L Cahigas (0000-0002-6368-3393, Mapúa University), Reny Nadlifatin (0000-0003-1265-8515, Sepuluh Nopember Institute of Technology), Ma Janice J Gumasing (0000-0003-0627-5040, De La Salle University) |
| Year | 2025 |
| Volume | 259 |
| Pages | 105298-105298 |
| Publication date | 2025-07-23 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Acta Psychologica (JOURNAL) |
| Journal identifiers | ISSN: 0001-6918 • E-ISSN: 1873-6297 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.actpsy.2025.105298 |
| PMID | 40706178 |
| OpenAlex | W4412586230 |
| Language | EN |
| References cited | 89 |
Business · Cognition · Context (archaeology · Geography · Loyalty · Perception · Psychiatry · Service (business · Service quality · SERVQUAL · Applied Psychology · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing · Neuroscience · Psychology · Technology Adoption and User Behaviour
Servperf versus Servqual
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
Structural Equation Modeling and Regression
Validity and Reliability of the Research Instrument; How to Test the Validation of a Questionnaire/Survey in a Research
The Developmental Epidemiology of Anxiety Disorders
Satisfaction, Repurchase Intent, and Repurchase Behavior
The Behavioral Consequences of Service Quality
Whence Consumer Loyalty?
Applications of structural equation modeling (SEM) in ecological studies
Price Perceptions and Consumer Shopping Behavior
The Antecedents and Consequences of Customer Satisfaction for Firms
On tests and indices for evaluating structural models
E‐satisfaction and e‐loyalty
Effect of expectation and disconfirmation on postexposure product evaluations
Consumer perceived value
Customer Satisfaction, Market Share, and Profitability
Common Beliefs and Reality About PLS
Location, Competition, and Economic Development
Cutoff criteria for fit indexes in covariance structure analysis
PLS-Sem
Consumer Perceptions of Price, Quality, and Value
The theory of planned behavior
A new criterion for assessing discriminant validity in variance-based structural equation modeling
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Factors influencing the intention to use e-wallet among generation Z and millennials in the Philippines
Brief Report
Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers
Factors influencing the perceived usability of line pay
Habit and intention in everyday life
Regret
| Citation velocity | historical |
|---|---|
| Highly cited | No |