Conflict Escalation
Dispute Exacerbating Elements of E-mail Communication
Bibliographic Data
| ID | 9890150 |
|---|---|
| Authors | Raymond A Friedman (Vanderbilt University), Ray Friedman (0000-0002-9205-2320, Vanderbilt University, corresponding author), Steven C Currall (0000-0003-1900-0169, Rice University) |
| Year | 2003 |
| Volume | 56 |
| Issue | 11 |
| Pages | 1325-1347 |
| Publication date | 2003-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human Relations (JOURNAL) |
| Journal identifiers | ISSN: 0018-7267 • E-ISSN: 1741-282X |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/00187267035611003 |
| OpenAlex | W2122935959 |
| Language | EN |
| Citations received | 28 |
| References cited | 43 |
In this article, we proffer new theoretical ideas regarding how the structural features of e-mail make it more likely that disputes escalate when people communicate electronically compared to when they communicate face-to-face or via the telephone. Building upon Rubin et al.’s (1994) conflict escalation model, we propose a new conceptual framework that articulates: (i) the structural properties of e-mail communication; (ii) the impact of these properties on conflict process effects; and (iii) how process effects, in turn, trigger conflict escalation. Propositions specify the nature of relationships among process effects and the components of conflict escalation. We also discuss how the extent of familiarity between individuals acts as a moderator of these relationships. Our conceptual framework, the dispute-exacerbating model of e-mail (DEME), is designed to be a foundation for future empirical research
Conceptual model · Empirical research · Epistemology · Face (sociological concept · Foundation (evidence · Moderation · Political science · Process (computing · Public relations · Sociology · Computer Science · Conflict Management and Negotiation · Game Theory and Applications · Law · Psychology · Social Power and Status Dynamics · Social Psychology
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Are There More or Fewer Challenges? Linking Affordances Perspectives to Conflict Experiences in Hybrid Virtual Teams
Conflict in virtual teams
Anger Expressions in Structured Decision-Making Groups and the Moderating Role of Recipient Gender
From Letter to Twitter
How the use of Cc, Bcc, forward, and rewrite in email communication impacts team dynamics
Fewer people, more flames
How organizational socialization occurring in virtual setting unique
Re-imagining E-mail
Conflicts between entrepreneurs and investors
The Indirect Role of Passive-Avoidant and Transformational Leadership through Job and Team Level Stressors on Workplace Cyberbullying
Sharing biosignals
Walking the Tightrope
When do leaders feel stressed by their followers? An examination of face-to-face, virtual and written interactions
The microdynamics of social regulation
Email Flaming Behaviors and Organizational Conflict
How Non-Native English Speakers Perceive the Emotional Valence of Messages in Text-Based Computer-Mediated Communication
The Affordance Utilization Model
Revisiting the relationship between team members’ personality and their team’s performance
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Themed article
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Race and workplace discrimination
Mediated Misinformation
Effects of mediated communication on conflict behavior, resolution, and affect in romantic couples
When Cultures Clash Electronically
A Theory of Cognitive Dissonance
Computer-mediated communication, de-individuation and group decision-making
Group decision making and communication technology
Group processes in computer-mediated communication
Grounding in communication.
Communication and Trust in Global Virtual Teams
Capturing the Complexity in Advanced Technology Use
Organizational Information Requirements, Media Richness and Structural Design
Computer-Mediated Communication
Maintaining trait consistency in the resolution of behavioral inconsistency
Experiences extended across time
Turn-Taking on the Telephone
Finding "Face" in the Preference Structures of Talk-in-Interaction
Effectance reduction through speaking in reply and its relation to attraction
Personal contact, individuation, and the better-than-average effect
Communication feedback and duration as determinants of accuracy, confidence, and differentiation in interpersonal perception
Self-evaluation maintenance and the mediational role of emotion
Communication modality as a determinant of persuasion
Factors affecting conflict and negotiation within an alliance
Regulating responses to anger
Electronic Emotion
Effects of Preinteraction Expectancies and Target Communication on Perceiver Reciprocity and Compensation in Dyadic Interaction
Sentencing goals, causal attributions, ideology, and personality
Relative contributions of expressive behavior and contextual information to the judgment of the emotional state of another
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Duration neglect in retrospective evaluations of affective episodes
They saw a game; a case study
| Unique citing works | 28 |
|---|---|
| Citations per year | 1,4 |
| Citation span | 2006 - 2026 (21) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 28 |