The Influence of Human Factors and Specialist Involvement on Information Systems Success
Bibliographic Data
| ID | 9890233 |
|---|---|
| Authors | Maris G Martinsons (0000-0001-9112-2676, City University of Hong Kong, Kowloon, Hong Kong, Pacific Rim Institute for Studies of Management, Vancouver, Canada, corresponding author), Patrick K C Chong (Asia-Pacific Centre for Organisational Development, Kuala Lumpur, Malaysia) |
| Year | 1999 |
| Volume | 52 |
| Issue | 1 |
| Pages | 123-152 |
| Publication date | 1999-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human Relations (JOURNAL) |
| Journal identifiers | ISSN: 0018-7267 • E-ISSN: 1741-282X |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/001872679905200107 |
| OpenAlex | W2124810889 |
| Language | EN |
| Citations received | 3 |
| References cited | 48 |
Despite remarkable advances in information technology (IT), many computer-based information systems (IS) still fall short of performance expectations. A growing share of these implementation failures are due to nontechnical factors. This article considers the human factors and human resource (HR) management issues associated with IT assimilation. A taxonomy of specialist roles in the IS adoption process is proposed and illustrated in a series of brief case studies. The results from a field investigation are then reported. The relationships between different HR specialist roles and selected IS success measures were examined in more than 60 organizations across East and Southeast Asia. Proactive and supportive HR roles were found to be associated with greater user satisfaction, smoother organizational change and improved productivity, but did not significantly affect perceived output quality. The implications for management practice are discussed and specific areas for further research are identified
Affect (linguistics · Business · Economic growth · Economics · Human resource management · Human resources · Information system · Knowledge management · Management · Political science · Productivity · Computer Science · Information Technology Governance and Strategy · Knowledge Management and Sharing · Psychology · Technology Adoption and User Behaviour
Unobtrusive Measures
The Measurement of End-User Computing Satisfaction
Innovation characteristics and innovation adoption-implementation
Information Systems Success
Changing Patterns or Patterns of Change
Alternative models to guide the design and introduction of the new information technologies into work organizations
Information technology, organizational restructuring and the future of middle management
Computer technology and the job of the First‐Line Supervisor
Evaluating Social Science Research
Principles of Sociotechnical Design Revisted
The Impact of New Office Information Technology on Job Quality of Female and Male Employees
Some Social and Psychological Consequences of the Longwall Method of Coal-Getting
Evaluation and the Impact of Information Technologies on People in Organizations
The Mobilization of Support for Computerization
| Citations per year | 0.16 |
|---|---|
| Citation span | 2007 - 2024 (18) |
| Highly cited | No |