A tale of two stakeholders
Achieving excellence by merging quality expectations in Higher Education institutions
Datos Bibliográficos
| ID | 4098201 |
|---|---|
| Autores | Mauro Cavallone (0000-0002-0719-4130, University of Bergamo), Maria Vincenza Ciasullo (0000-0003-2052-551X, University of Salerno), Rosalba Manna (0000-0003-0986-5425, Department of Management & Quantitative Studies, University of Naples ‘Parthenope’, Naples, Italy), Rocco Palumbo (0000-0003-3700-9511, Department of Management & Law, University Rome “Tor Vergata”, Rome, Italy, autor de correspondencia) |
| Año | 2022 |
| Volumen | 47 |
| Número | 2 |
| Páginas | 244-258 |
| Fecha de publicación | 2022-02-01 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Studies in Higher Education (JOURNAL) |
| Identificadores de la revista | ISSN: 0307-5079 • E-ISSN: 1470-174X |
| Editorial | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03075079.2020.1739016 |
| OpenAlex | W3010718581 |
| Idioma | EN |
| Citas recibidas | 7 |
| Referencias citadas | 58 |
Higher Education Institutions (HEIs) interact with a multiplicity of stakeholders, whose value expectations significantly affect their functioning. Students and academics represent the primary stakeholders of HEIs, directly contributing in their organizational success. Although they inherently perform as service co-producers, students and academics may hold diverging perspectives and expectations. Such a discrepancy may hamper the HEIs’ ability to produce value. The article focuses on the experiences of students and academics affiliated to a medium-sized university established in Northern Italy. A case study approach was undertaken to illuminate their value expectations and perceptions. Students and academics were found to agree on several value drivers, such as inter-organizational relationships of HEIs, internationalization, and experiential learning. However, they remarked potentially diverging value expectations that put the HEIs’ ability to provide high-quality services under stress. Tailored policy and management interventions are required to address the interplay between students and academics’ value expectations
Business · Economic growth · Economics · Excellence · Experiential learning · Higher education · Internationalization · Pedagogy · Political science · Public relations · Sociology · Higher Education Governance and Development · International Student and Expatriate Challenges · Organizational Strategy and Culture · Psychology · Marketing
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| Obras citantes distintas | 7 |
|---|---|
| Citas por año | 1,4 |
| Intervalo de citas | 2021 - 2025 (5) |
| Velocidad de citación | recent |
| Altamente citado | No |
| Tipos de cita | Neutras: 6 |