Personalization
From Story‐line to Practice
Bibliographic Data
| ID | 11196310 |
|---|---|
| Authors | Claudia Needham (0000-0001-8519-4171, Universidad de Londres, corresponding author), Catherine Needham |
| Year | 2011 |
| Volume | 45 |
| Issue | 1 |
| Pages | 54-68 |
| Publication date | 2011-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Policy and Administration (JOURNAL) |
| Journal identifiers | ISSN: 0144-5596 • E-ISSN: 1467-9515 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1467-9515.2010.00753.x |
| OpenAlex | W1585456819 |
| Language | EN |
| Citations received | 69 |
| References cited | 17 |
Personalization has become a unifying theme and a dominant narrative across public services in England. Key to understanding the dominance of personalization is the recognition that it is a story that is told about public services, their history and the roles and experiences of the people who use them and work in them. Like other stories it is compelling, emotionally resonant, but also multi‐interpretable. This article identifies five key themes which are central to the personalization story‐line, noting their reliance on a combination of formal evidence, personal narratives and common sense. These are: (1) personalization works, transforming people's lives for the better; (2) person‐centred approaches reflect the way people live their lives, rather than artificial departmental boundaries; (3) personalization is applicable to everyone, not just to people with social care needs; (4) people are experts on their own lives; (5) personalization will save money. The article goes on to examine some of the complexities that audiences face in translating a story‐line into policy programmes and frontline practice. Three aspects in particular are considered: the ambiguity of personalization as a guide to action; the tensions between user empowerment and user responsibility; and the extent to which personalization is used to legitimize other reforms, in particular budget cuts
Ambiguity · Dominance (genetics · Empowerment · Internet privacy · Literature · Narrative · Personalization · Political science · Public relations · Sociology · World Wide Web · Computer Science · Healthcare innovation and challenges · Law · Mental Health and Patient Involvement · Social Policy and Reform Studies
Reform Pathways for Integrating Employment Assistance to Marginalized Groups
Discretion and Empowerment
Recommender Systems
Between breaking and restoring boundaries
Public value management, deinstitutionalization, and personalized social services in local communities
Enabling street-level work
Trabajo Social y Servicios Sociales en Europa
Lost in translation how public managers across hierarchical levels shape customization depending on their managerial or professional identity
Innovation and Social Investment Programs in Europe
Combining professionalization and personalization in English long-term care
From ‘user-oriented’ to ‘holistic
What Justice, What Autonomy? The Ethical Constraints upon Personalisation
The carer-related knowledge exchange network (Caren)
Adjustments to Service Organization in Specialized Addiction Services and Clinical Strategies for Better Meeting the Needs of People with a Persistent Substance Use Disorder
Personalisation and the Co-operative Tradition
The Politics of Entitlement and Personalisation
Carers, Choice and Personalisation
Implementing Co-Production in Adult Social Care
Informational Requirements and Client-centred Disability Care
Authenticity and the interview
How governance conditions affect the individualization of active labour market services
Personalization and Street‐level Practice in Activation
Government Funding, Employment Conditions, and Work Organization in Non‐profit Community Services
Does individualized employment support deliver what is promised? Findings from three European cities
Migrant Home Care Workers in the UK
Stories of how to give or take – towards a typology of social policy reform narratives
Personal budgets and the pedagogical project of care institutions in Flanders
Social work and macro-economic neoliberalism
Considering the Implications of Place-Based Approaches for Improving Rural Community Wellbeing
Considering the implications of place-based approaches for improving rural community wellbeing
Disability, personalisation and community arts
Lessons from Ricoeur’s ‘capable human being’ for practices of personalisation in three European countries
The impact of personalisation on people from Chinese backgrounds
The role of family carers in the use of personal budgets by people with mental health problems
Community participation for rural healthcare design
The nearest relative in the Mental Health Act 2007
Personalized learning
Going It Alone or Playing to the Crowd? A Critique of Individual Budgets and the Personalisation of Health Care in the English National Health Service
Social security law
Governing Personal Assistance in Three East Asian Countries
Welfare Cooperative Production of Community Care for ‘One Old and One Young’ in China
Children's services and the Covid ‐19 pandemic in Italy
The policy simulacrum
Personalisation policy in the lives of people with learning disabilities
Personalisation in disability services and healthcare
The grip of personalization in adult social care
Models of disability support governance
Reasonable and necessary’ care
Asset-based approaches, older people and social care
Is Personalization the Right Plan at the Wrong Time? Re‐thinking Cash‐for‐Care in an Age of Austerity
Are Quasi‐markets in Education what the B ritish Public Wants
Choice and opportunity on the welfare care market
Coproduction and the third sector in France
Modernization and Devolution
Personalised learning
Activation via Intensive Intimacies in the Israeli Welfare-to-Work Program
Professional Discretion and Adult Social Work
The Social Care Practitioner as Assessor
The Love That Dare Not Speak Its Name’
We’re Giving Them Choice Which Is Controlled Choice’—Care Managers’ Views on Finding Social Care Support for People with Learning Disabilities
Carers' Roles in Personal Budgets
Personalisation and Innovation in a Cold Financial Climate
Inherently Risky
The time-spaces of austerity urbanism
The Personalisation of Social Care
Putting Personalisation into Practice
Themed section
How you keep going
Topology and mental distress
Using evidence
Reframing Public Policy
The politics of environmental discourse
Policy, power and the potential for counter-agency
The Reform of Public Services under New Labour
Powers of Freedom
What is ‘translation’
Neo-Liberal Individualism or Self-Directed Support
Person Centred Planning and Care Management with People with Learning Disabilities
Personalization and de-schooling
Increasing User Choice or Privatizing Risk? The Antinomies of Personalization
A New Epoch of Individualization? Problems With the ‘Personalization’ of Public Sector Services
| Unique citing works | 69 |
|---|---|
| Citations per year | 4,6 |
| Citation span | 2011 - 2026 (16) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 69 |