Australian Workers’ Narratives about Emergency Relief and Employment Service Clients
Complex Issues, Simple Solutions
Bibliographic Data
| ID | 11958404 |
|---|---|
| Authors | Kylie Agllias (0000-0003-3344-1243, University of Newcastle Australia, corresponding author), Amanda Howard (0000-0002-2479-3442, University of Newcastle Australia), Leanne Schubert (University of Newcastle Australia), Mel Gray (0000-0002-9886-5138, University of Newcastle Australia) |
| Year | 2015 |
| Volume | 69 |
| Issue | 3 |
| Pages | 297-310 |
| Publication date | 2015-08-18 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Australian Social Work (JOURNAL) |
| Journal identifiers | ISSN: 0312-407X • E-ISSN: 1447-0748 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/0312407x.2015.1049627 |
| OpenAlex | W1535573740 |
| Language | EN |
| Citations received | 6 |
| References cited | 20 |
This paper illuminates two under-investigated, and often intersecting, frontline services accessed by unemployed people. It reports on the narratives of 32 Australian service providers working in emergency relief or employment services during 2012, including perceptions of clients’ presenting issues and problems, and rationale for intervention. Workers tended to use reductionist and individualistic terms to describe complex client issues suggesting self-motivation and personal responsibility were key to gaining employment or alleviating poverty. Clients were often viewed as having the power to change their circumstances, while workers appeared unaware of their positional power and drew from dominant conservative discourse about welfarism and unemployment to fortify their compliance requirements. The findings are discussed in relation to service delivery and reform
Business · Economic growth · Economics · Intervention (counseling · Narrative · Political science · Poverty · Power (physics · Public relations · Service (business · Service provider · Sociology · Unemployment · Employment and Welfare Studies · Healthcare innovation and challenges · Homelessness and Social Issues · Medicine · Nursing · Marketing
Assessing the Psychological Need Supportiveness of Holistic and Transactional Emergency Financial Relief
Role of Relational Case Management in Transitioning from Poverty
Hovering above the stream
Welfare Conditionality and Blaming the Unemployed
Rejecting Wraparound Support
The Complementarity of Programme Logic and Critical Systems Heuristics
Welfare Professionals and Street-Level Bureaucrats
Activating Jobseekers
Disciplining the Poor
Redefining Welfare
Advantages, Disadvantages, and Lessons Learned in Conducting Telephone Focus Groups to Discuss Biospecimen Research Concerns of Individuals Genetically at Risk for Cancer
Tracing the History of Grounded Theory Methodology
Motivating the Unemployed? Attitudes at the Front Line
Sweet and Sour Charity
Risk Technology in Australia
Workfare as welfare
Introduction
If We Don't Get Back to Where We Were Before
New public management and welfare-to-work in Australia
The Birth of Biopolitics
Who's to Blame? The Identity Talk of Welfare-To-Work Program Managers
Activation Workers' Perceptions of Their Long-term Unemployed Clients' Attitudes towards Employment
Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia
| Unique citing works | 6 |
|---|---|
| Citations per year | 0,6 |
| Citation span | 2016 - 2025 (10) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 6 |