What is the point of benchmarking e-government? An integrative and critical literature review on the phenomenon of benchmarking e-government
Bibliographic Data
| ID | 12839396 |
|---|---|
| Authors | Fredric Skargren (Örebro University, corresponding author) |
| Year | 2020 |
| Volume | 25 |
| Issue | 1 |
| Pages | 67-89 |
| Publication date | 2020-03-23 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Information Polity (JOURNAL) |
| Journal identifiers | ISSN: 1875-8754 • E-ISSN: 1570-1255 |
| Publisher | IOS Press (PUBLISHER • NL) |
| DOI | 10.3233/ip-190131 |
| OpenAlex | W2998438068 |
| Language | EN |
| Citations received | 3 |
| References cited | 49 |
This literature review looks at research conducted on the phenomenon of benchmarking e-government during the years 2003 to 2016 and entails 27 articles. The review shows how this field has changed over time, its main findings and what the potential benefits are for the public sector in using the results from benchmarks. The findings reveal how initial research created taxonomies of benchmarks and criticised them for being too focused on measuring online services. This research was followed by even more criticism on how benchmarks can have a negative impact on e-government policy and development. During the same time-period there is research giving methodological support on how to improve ways of benchmarking. Later research offer theoretically and conceptually informed critique of benchmark-studies. The review finds that there are mainly implicit assumptions about the potential benefits in using benchmarks for improving e-government. The article concludes by discussing the implications of the findings in terms of the lack of context and relevance in benchmarks for e-government in relationship to the nature of public administration and makes suggestions for ways forward
Benchmark (surveying · Benchmarking · Business · Context (archaeology · Criticism · E-Government · Economics · Epistemology · Field (mathematics · Government (linguistics · Information and Communications Technology · Management science · Phenomenon · Political science · Public relations · Public sector · Relevance (law · Computer Science · E-Government and Public Services · Law · Local Government Finance and Decentralization · Public Policy and Administration Research · Marketing
Constructing Research Questions
Writing Integrative Literature Reviews
New Public Management
Principles of canonical action research
The politics of performance measurement
Analyzing e-government research
A statistical analysis of the construction of the United Nations E-Government Development Index
E-Government readiness index
Strategic e-government development and the role of benchmarking
Benchmarking e-Government
Public sector benchmarking
The curse of the benchmark
A Proper Mentality for Benchmarking
Reconstructing Public Administration theory from below
Big questions of e-government research
How much can we trust different e-government surveys? The case of Slovenia
Evaluating the progress of e-government development
An empirical study of the role of e-government benchmarking in China
Local e-government Benchlearning
Forward to the past
| Unique citing works | 3 |
|---|---|
| Citations per year | 0,6 |
| Citation span | 2021 - 2023 (3) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |