Transformational Leadership in the Consumer Service Workgroup
Competing Models of Job Satisfaction, Change Commitment, and Cooperative Conflict Resolution
Bibliographic Data
| ID | 13654419 |
|---|---|
| Authors | Yi‐Feng Yang (Shu-Te University, corresponding author), Yi-Feng Yang (Shu-Te University) |
| Year | 2014 |
| Volume | 114 |
| Issue | 1 |
| Pages | 33-49 |
| Publication date | 2014-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Psychological Reports (JOURNAL) |
| Journal identifiers | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.2466/01.14.pr0.114k11w3 |
| PMID | 24765708 |
| OpenAlex | W2073684959 |
| Language | EN |
| Citations received | 4 |
| References cited | 43 |
This paper discusses the effects of transformational leadership on cooperative conflict resolution (management) by evaluating several alternative models related to the mediating role of job satisfaction and change commitment. Samples of data from customer service personnel in Taiwan were analyzed. Based on the bootstrap sample technique, an empirical study was carried out to yield the best fitting model. The procedure of hierarchical nested model analysis was used, incorporating the methods of bootstrapping mediation, PRODCLIN2, and structural equation modeling (SEM) comparison. The analysis suggests that leadership that promotes integration (change commitment) and provides inspiration and motivation (job satisfaction), in the proper order, creates the means for cooperative conflict resolution
Bootstrapping (finance · Business · Conflict resolution · Job satisfaction · Mediation · Organizational commitment · Political science · Sample (material · Service (business · Structural equation modeling · Transformational leadership · Workgroup · Applied Psychology · Computer Science · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Marketing · Organizational Leadership and Management Strategies · Psychology · Social Psychology
Making sense of leadership communication in organizational change
Examining Competing Models of Transformational Leadership, Leadership Trust, Change Commitment, and Job Satisfaction
Studies of Transformational Leadership
Relationships between psychological capital, job satisfaction, and organizational commitment in the Saudi oil and petrochemical industries
Introducing Lisrel
Aggregation bias in estimates of perceptual agreement.
Commitment to organizational change
Transformational and Transactional Leadership and Salesperson Performance
The effects of transformational and change leadership on employees' commitment to a change
Cultural constraints in management theories
Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
Self-Reports in Organizational Research
Studies of Transformational Leadership in Consumer Service
Leadership and Satisfaction in Change Commitment
Studies of Transformational Leadership in the Consumer Service Workgroup
Studies of Transformational Leadership in Consumer Service
Integrating Mediators and Moderators in Research Design
Conflict management between and within teams for trusting relationships and performance in China
Team conflict management and team effectiveness
The moderator–mediator variable distinction in social psychological research
The moderator-mediator variable distinction in social psychological research
| Unique citing works | 4 |
|---|---|
| Citations per year | 0.33 |
| Citation span | 2014 - 2023 (10) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |