Emotional Experiences in the Workplace
Biological Sex, Supervisor Nonverbal Behaviors, and Subordinate Susceptibility to Emotional Contagion
Bibliographic Data
| ID | 13655964 |
|---|---|
| Authors | Moyi Jia (0000-0002-3262-514X, Communication and Media Studies Department, State University of New York at Cortland), Jiuqing Cheng (0000-0003-4195-4882, University of Northern Iowa, corresponding author) |
| Year | 2020 |
| Volume | 124 |
| Issue | 4 |
| Pages | 1687-1714 |
| Publication date | 2020-07-07 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Psychological Reports (JOURNAL) |
| Journal identifiers | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/0033294120940552 |
| PMID | 32635815 |
| OpenAlex | W3041121723 |
| Language | EN |
| Citations received | 3 |
| References cited | 77 |
This study aims to investigate the relationship among different types of supervisor nonverbal behaviors, subordinate susceptibility to emotional contagion, and subordinate emotional experience. It also examined the possible interaction effects of nonverbal behaviors, emotional contagion, and both supervisor and subordinate biological sex. N = 669 full-time employees participated in an online survey. Results suggest that supervisor eye contact, body posture and facial expression are associated with higher emotional support, whereas body and face would reduce subordinates' engagement in emotion work. The interaction tests show that female supervisors' use of gesture has a stronger effect on subordinate perception of emotional support and emotion work than male supervisors. Findings are discussed as related to theoretical and practical contributions, as well as suggestions for future research on nonverbal communication and workplace emotions
Body language · Developmental psychology · Emotional contagion · Emotional expression · Emotional support · Eye contact · Facial expression · Gesture · Nonverbal communication · Perception · Social support · Supervisor · Communication · Communication in Education and Healthcare · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology
Regression Diagnostics
A Dynamic Perspective on Affect and Creativity
Social Psychological Face Perception
Job Engagement
Exploring the Dimensions of Emotional Labor
The teacher‐student relationship as an interpersonal relationship
Is there a relationship between burnout and objective performance? A critical review of 16 studies
The Emotional Contagion Scale
Handbook of Interpersonal Communication
Communication of individual emotions by spontaneous facial expressions.
Nonverbal Sex Differences
The experience and effects of emotional support
New Perspectives on Emotional Contagion
Should we call it expression or communication
The impact of supervisor and subordinate immediacy on relational and organizational outcomes
Emotional Support and Physiological Stress Recovery
Compensatory Reactions to Spatial Intrusion
Organizing Relationships
Conflict over emotional expression
Organizational Behavior
Superior-subordinate communication
When do gestures communicate? A meta-analysis
Significance of posture and position in the communication of attitude and status relationships
Emotion Work, Feeling Rules, and Social Structure
| Unique citing works | 3 |
|---|---|
| Citations per year | 1 |
| Citation span | 2023 - 2023 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |