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When students’ words hurt

12 Tips for Helping Faculty Receive and Respond Constructively to Student Evaluations of Teaching

Bibliographic Data

ID15328783
AuthorsSusannah Cornes (0000-0002-3946-2531, Clinical Neurology, University of California at San Francisco, San Francisco, California, USA, corresponding author), Dario Torre (0000-0002-4924-4888, Medicine and Director Programs of Assessment, University of Central Florida College of Medicine, Orlando, Florida, USA), Tracy B Fulton (0000-0003-2799-5055, Biochemistry and Biophysics, University of California at San Francisco, San Francisco, California, USA), Sandra K Oza (0000-0002-4474-8753, Albert Einstein College of Medicine), Arianne Teherani (0000-0003-2936-9832, Medicine, Director of Program Evaluation and Education Continuous Quality Improvement, University of California at San Francisco, San Francisco, California, USA), H Carrie Chen (0000-0003-1663-1598, Assessment and Educational Scholarship, Department of Pediatrics, Georgetown University School of Medicine, Washington, DC, USA)
Year2022
Volume28
Issue1
Pages2154768-2154768
Publication date2022-12-06
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueMedical Education Online (JOURNAL)
Journal identifiersISSN: 1087-2981 • E-ISSN: 1087-2981
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/10872981.2022.2154768
PMID36474429
OpenAlexW4311575753
LanguageEN
Citations received1
References cited53

Student evaluations of curricular experiences and instructors are employed by institutions to obtain feedback and guide improvement. However, to be effective, evaluations must prompt faculty action. Unfortunately, evaluative comments that engender strong reactions may undermine the process by hindering innovation and improvement steps. The literature suggests that faculty interpret evaluation feedback as a judgment not just on their teaching ability but on their personal and professional identity. In this context, critical evaluations, even when constructively worded, can result in disappointment, hurt, and shame. The COVID pandemic has challenged institutions and faculty to repeatedly adapt curricula and educational practices, heightening concerns for faculty burnout. In this context, the risk of 'words that hurt' is higher than ever. This article offers guidance for faculty and institutions to support effective responses to critical feedback and ameliorate counterproductive effects of learner evaluations

Burnout · Context (archaeology · Curriculum · Disappointment · Faculty Development · Higher education · Medical education · Pedagogy · Political science · Professional development · Shame · Evaluation of Teaching Practices · Innovations in Medical Education · Medicine · Psychology · Social Psychology · Student Assessment and Feedback

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Unique citing works1
Citations per year0,5
Citation span2024 - 2024 (1)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 1

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