The Influence of Mistreatment by Patients on Job Satisfaction and Turnover Intention among Chinese Nurses
A Three-Wave Survey
Bibliographic Data
| ID | 15460733 |
|---|---|
| Authors | Lei Qi (0000-0001-7091-0702, Shandong University of Finance and Economics), Xin Wei (0000-0003-0976-3381, Shandong University), Yuhan Li (0009-0006-2037-751X, Shandong University), Bing Liu (0000-0003-2874-2746, Shandong Management University, corresponding author), Zikun Xu (Shandong Management University, corresponding author) |
| Year | 2020 |
| Volume | 17 |
| Issue | 4 |
| Pages | 1256-1256 |
| Publication date | 2020-02-15 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph17041256 |
| PMID | 32075294 |
| OpenAlex | W3005993258 |
| Language | EN |
| Citations received | 6 |
| References cited | 75 |
The affective event of mistreatment in the workplace has been recognized as an important factor influencing employee affect and behavior. However, few studies have logically explained and empirically clarified the link between mistreatment by patients and nurses' job satisfaction and turnover intention. The current study aimed to explore the effects of mistreatment by patients on nurses' job satisfaction and turnover intention through work meaningfulness and emotional dissonance, as well as the moderating role of hostile attribution bias. Using three-wave survey data collect from 657 nurses who worked in three hospitals in China, we found that mistreatment by patients had a negative effect on nurses' job satisfaction through work meaningfulness, mistreatment by patients had a positive effect on nurses' turnover intention through emotional dissonance. Furthermore, nurses' hostile attribution bias acted as an effective moderator on the relationship. These findings help uncover the mechanisms and conditions in which mistreatment by patients influences nurses' job satisfaction and turnover intention
Affect (linguistics · Attribution · Cognitive dissonance · Job attitude · Job performance · Job satisfaction · Moderation · Turnover · Turnover intention · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Workplace Violence and Bullying
The influence of sleep on job satisfaction
Incentive Preferences and Its Related Factors Among Primary Medical Staff in Anhui Province, China
When Fairness Falls Short
Impact of Workplace Mistreatment on Employees’ Health and Well-Being in Chinese Firms
Professional Preparedness Implications of Workplace Violence against Medical Students in Hospitals
Daily Work-Family Conflict and Burnout to Explain the Leaving Intentions and Vitality Levels of Healthcare Workers
A Review of Cross-Cultural Methodologies for Organizational Research
What is job satisfaction?
Integrating motivational, social, and contextual work design features
On the costs and benefits of emotional labor
Customer-Related Social Stressors and Burnout.
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
On the meaning of work
Hostility, job attitudes, and workplace deviance
Significant Work Is About Self-Realization and Broader Purpose
Intermediate linkages in the relationship between job satisfaction and employee turnover.
Psychological well-being and job satisfaction as predictors of job performance.
Conceptualising Meaningful Work as a Fundamental Human Need
Abusive supervision and family undermining as displaced aggression.
Measuring Meaningful Work
Development of the Job Diagnostic Survey.
Fit indices in covariance structure modeling
A general multilevel SEM framework for assessing multilevel mediation.
Self-Reports in Organizational Research
The psychology of interpersonal relations.
Organizational stress studies in role conflict and ambiguity
Emotional regulation in the workplace
Affective States and Traits in the Workplace
Verbal abuse from outsiders versus insiders
Free to be you and me
Incivility in the workplace
Balancing cognition and emotion
Understanding the emotional labor process
Angry reactions to failure on a cooperative computer game
Toward an "Intent" Model of Conflict Management Among Principal Parties
Back-Translation for Cross-Cultural Research
| Unique citing works | 6 |
|---|---|
| Citations per year | 1,2 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |