How Managers’ Job Crafting Reduces Turnover Intention

The Mediating Roles of Role Ambiguity and Emotional Exhaustion

Bibliographic Data

ID15514736
AuthorsYuhyung Shin (0000-0002-3279-5333, Hanyang University), Won‐moo Hur (0000-0002-8042-2603, Inha University, corresponding author), Kyung‐Do Park (0000-0002-1945-6708, Sogang University), Kyungdo Park (Sogang Business School, Sogang University, Seoul 04107, Korea), Hansol Hwang (0009-0007-8967-3672, Hanyang University)
Year2020
Volume17
Issue11
Pages3972-3972
Publication date2020-06-03
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Environmental Research and Public Health (JOURNAL)
Journal identifiersISSN: 1661-7827 • E-ISSN: 1660-4601
PublisherMultidisciplinary Digital Publishing Institute (PUBLISHER • CH)
DOI10.3390/ijerph17113972
PMID32503324
OpenAlexW3033303544
LanguageEN
Citations received14
References cited83

Despite the increasing body of research on job crafting, the relationship between managers' job crafting and their turnover intention, as well as its intermediary mechanisms, has received relatively little attention from researchers. This study examined how managers' job crafting negatively affected their turnover intention, focusing on role ambiguity and emotional exhaustion as underlying mediators. Data were collected from 235 store managers in South Korean food franchises. All study hypotheses were supported by regression-based path modeling. Controlling for role conflict and role ambiguity, we found a negative relationship between job crafting and role ambiguity, a positive relationship between role ambiguity and emotional exhaustion, and a positive relationship between emotional exhaustion and turnover intention. Our mediation analyses further revealed that controlling for role conflict and role overload, role ambiguity and emotional exhaustion partially and sequentially mediated the relationship between managers' job crafting and their turnover intention. These findings have several implications for theory and practice. manager job crafting; role ambiguity; emotional exhaustion; turnover intention

Ambiguity · Burnout · Developmental psychology · Emotional exhaustion · Job satisfaction · Management · Mediation · Path analysis (statistics · Political science · Positive relationship · Role conflict · Turnover · Turnover intention · Clinical Psychology · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Workplace Spirituality and Leadership

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