Green Hospitality's Secret Weapon
Teamwork Versus Ambiguity and Conflict in the Chinese Service Maze
Bibliographic Data
| ID | 19469841 |
|---|---|
| Authors | Ali Nawaz Khan (0000-0002-0191-6198, Faculty of Digital and Intelligent Economy Macau Millennium College Macau China), Zhou Jianwei (School of Economics and Management Hubei Engineering University Xiaogan China, corresponding author), Ahsan Ali (0000-0002-1079-804X, School of Economics and Management Zhejinag Sci‐Tech University Hangzhou China), Naseer Abbas Khan (0000-0002-6422-4973, Noon Business School, University of Sargodha Sargodha Pakistan, corresponding author) |
| Year | 2026 |
| Volume | 28 |
| Issue | 3 |
| Publication date | 2026-05-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1099-2340 • E-ISSN: 1522-1970 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/jtr.70339 |
| OpenAlex | W7161257003 |
| Language | EN |
| References cited | 58 |
This study explores how task‐related ambiguity and conflict influence team performance‐avoidance goal orientation (TPAGO) and in‐role green performance in China's hospitality sector. Drawing on social information processing (SIP) theory, it examines TPAGO as a mediating mechanism and team climate for inclusion (TCI) as a moderating factor. Data from 361 employees across 79 service teams reveal that task conflict and ambiguity reduce green performance through increased TPAGO. However, inclusive team climates buffer this effect, helping teams maintain sustainability‐oriented behaviors even under stress. By integrating motivational and contextual variables, this study offers a nuanced understanding of how internal team dynamics shape green outcomes. Findings contribute to SIP theory and team performance literature by identifying key mechanisms that inhibit or enable environmental behavior at the team level. The study aligns with SDGs 8 (Decent Work and Economic Growth), 12 (Responsible Consumption and Production), and 13 (Climate Action), offering insights for sustainable workforce management
Ambiguity · Hospitality industry · Team composition · Team effectiveness · Teamwork · Workforce · Environmental Sustainability in Business · Job Satisfaction and Organizational Behavior · Work-Family Balance Challenges
Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences
Applied Multivariate Statistics for the Social Sciences
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Empowering supervision and service sabotage
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A 2 × 2 achievement goal framework
Is the bottom line reached? An exploration of supervisor bottom-line mentality, team performance avoidance goal orientation and team performance
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| Citation velocity | historical |
|---|---|
| Highly cited | No |