Predicting Customer Service Employees' Job Satisfaction and Turnover Intentions
The Roles of Customer Interactional Injustice and Interdependent Self-Construal
Bibliographic Data
| ID | 2065025 |
|---|---|
| Authors | Camilla M Holmvall (0000-0002-8065-1553, Saint Mary's University, corresponding author), Jasleen Sidhu (Saint Mary's University) |
| Year | 2007 |
| Volume | 20 |
| Issue | 4 |
| Pages | 479-496 |
| Publication date | 2007-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Justice Research (JOURNAL) |
| Journal identifiers | ISSN: 0885-7466 • E-ISSN: 1573-6725 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11211-007-0049-5 |
| OpenAlex | W2045707385 |
| Language | EN |
| Citations received | 3 |
| References cited | 60 |
Injustice · Interdependence · Interpersonal communication · Job satisfaction · Sociology · Cultural Differences and Values · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology
Research in Organizational Behavior
Advances In Experimental Social Psychology
Employee-organization linkages
The Social Psychology of Procedural Justice
Job Satisfaction
The nature and function of self-esteem
An index of job satisfaction.
Customer-Related Social Stressors and Burnout.
Relationship between organizational justice and organizational citizenship behaviors
A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis
Relation of job stressors to affective, health, and performance outcomes
Organizational Citizenship Behaviors
Moral Virtues, Fairness Heuristics, Social Entities, and Other Denizens of Organizational Justice
The Role of Justice in Organizations
The Measurement of Independent and Interdependent Self-Construals
Justice at the millennium
On the dimensionality of organizational justice
Affective, Continuance, and Normative Commitment to the Organization
Handbook of Organizational Justice
The Application of Electronic Computers to Factor Analysis
A Relational Model of Authority in Groups
Handbook of Workplace Violence
The Group Engagement Model
Affective States and Traits in the Workplace
Abusive Behavior in the Workplace
The job satisfaction–job performance relationship
The customer is not always right
Voluntary employee turnover
What people regard as unjust
Predicting Psychological Empowerment Among Service Workers
Determinants of Employee Job Satisfaction
A variance explanation paradox
Culture and the self
The relational-interdependent self-construal and relationships
Self-esteem as an interpersonal monitor
When small effects are impressive
| Citations per year | 0.2 |
|---|---|
| Citation span | 2011 - 2022 (12) |
| Highly cited | No |