The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services
Bibliographic Data
| ID | 21403887 |
|---|---|
| Authors | Janarthanan Balakrishnan (0000-0003-2456-2617, National Institute of Technology Tiruchirappalli, corresponding author), Salma S Abed (0000-0003-3202-4990, King Abdulaziz University), Paul Jones (0000-0003-2138-8940, Swansea University) |
| Year | 2022 |
| Volume | 180 |
| Pages | 121692 |
| Publication date | 2022-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technological Forecasting and Social Change (JOURNAL) |
| Journal identifiers | ISSN: 0040-1625 • E-ISSN: 1873-5509 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techfore.2022.121692 |
| OpenAlex | W4224917915 |
| Language | EN |
| Citations received | 52 |
| References cited | 91 |
Business · Chatbot · Continuance · Knowledge management · Self-efficacy · Service (business) · Social cognitive theory · Social influence · Structural equation modeling · Unified theory of acceptance and use of technology · World Wide Web · AI in Service Interactions · Computer Science · Digital Marketing and Social Media · Marketing · Psychology · Social Psychology · Technology Adoption and User Behaviour
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| Unique citing works | 52 |
|---|---|
| Citations per year | 17,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 48 |