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Perceived service climate and in-role and extra-role service performance

A moderated mediation model of work engagement and perceived overqualification

Bibliographic Data

ID21626588
AuthorsDongmei Jin (Beijing Technology and Business University), Xinyu Yao (0000-0003-4223-6137, Beijing Technology and Business University), Beini Liu (0000-0003-4839-9738, Beijing Technology and Business University, corresponding author), Shimin Wang (0000-0002-8275-1937, Beijing Technology and Business University), Zhiyi Wen (0000-0003-3156-9761, Ministry of Public Security of the People's Republic of China)
Year2025
Volume44
Issue3
Pages1874-1895
Publication date2025-02-01
Open AccessYes
TypeARTICLE
VenueCurrent Psychology (JOURNAL)
Journal identifiersISSN: 1046-1310 • E-ISSN: 1936-4733
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1007/s12144-024-07237-1
OpenAlexW4406346770
LanguageEN
References cited81

Mediation · Moderated mediation · Work engagement · Applied Psychology · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Work-Family Balance Challenges · Marketing

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