School-Home Crisis Communication During the First Wave of Covid-19
Bibliographic Data
| ID | 21633290 |
|---|---|
| Authors | Lee-Ann Ewing (0000-0001-5412-8534, Southern Cross University, corresponding author), Holly B Cooper (0000-0003-0608-5239, Southern Cross University) |
| Year | 2024 |
| Volume | 75 |
| Issue | 5 |
| Pages | 592-612 |
| Publication date | 2024-09-02 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Communication Studies (JOURNAL) |
| Journal identifiers | ISSN: 1051-0974 • E-ISSN: 1745-1035 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/10510974.2024.2377477 |
| OpenAlex | W4401642326 |
| Language | EN |
| Citations received | 3 |
| References cited | 65 |
In early 2020, UNESCO acknowledged that the scale of educational disruption associated with COVID-19 was unparalleled. Schools were forced to react swiftly. However, while remote learning has received considerable attention, less is understood of how educational leaders communicated during the COVID crisis. The study of school leaders’ initial crisis communications in response to government-mandated school closures is thus warranted. Accordingly, this study analyses a cross-section of seventeen Australian schools for the period late February through early April 2020 (i.e. term 1), with a focus on the emergency stage of schools’ crisis response, rather than the later remote learning continuity planning phase. A mixed-method research approach was adopted. Phase one involved quantitative content analysis of e-mail frequency, words per-sentence, readability (as measured by Flesch), and grade-level communication pitched at (as measured by Flesch-Kinkaid). Surprisingly, parents required university education to effectively comprehend the e-mails. Phase two confirmed that schools performed well in the first four of Smith & Riley’s (2012) five-step school crisis response model (getting the facts, implementing contingency plans, being decisive, showing concern), but were less effective at facilitating two-way communication. An additional (sixth) insight emerged in the form of school community
2019-20 coronavirus outbreak · Crisis communication · Political science · Public relations · Sociology · Communication in Education and Healthcare · Disaster Management and Resilience · Medicine · Misinformation and Its Impacts · Psychology · Social Psychology · Virology
The Handbook of Crisis Communication
The Coding Manual for Qualitative Researchers
The value of communication during a crisis
Attribution Theory as a guide for post-crisis communication research
Bouncing Back
School leadership in times of crisis
Crises and Crisis Management
Parental Involvement in Children's Education
Organizational Ambidexterity
How publics respond to crisis communication strategies
Impact of Past Crises on Current Crisis Communication
The Protective Powers of Crisis Response Strategies
Building Resilience or Providing Sustenance
Derivation of New Readability Formulas (Automated Readability Index, Fog Count and Flesch Reading Ease Formula) for Navy Enlisted Personnel
Organizational Response to Adversity
Image repair discourse and crisis communication
Thematic analysis
Crisis Management, School Leadership in Disruptive Times and the Recovery of Schools in the Post Covid-19 Era
Leading during a pandemic – what the evidence tells us
Sensemaking in and for times of crisis and change
Advances in the Treatment of Context in Organizational Research
Managing psychological distress in children and adolescents following the Covid-19 epidemic
School and home connections and children's kindergarten achievement gains
Crisis policy enactment
Changes to the home food environment and parent feeding practices during the Covid-19 pandemic
Towards a New Typology of Crises
| Citations per year | 3 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |