Exploring artificial intelligence adoption in public organizations
A comparative case study
Dados Bibliográficos
| ID | 21723622 |
|---|---|
| Autores | Oliver Neumann (0000-0002-0988-9729, University of Lausanne), Katharina Guirguis (0000-0003-3250-007X, Zurich University of Applied Sciences, autor correspondente), Reto Steiner (0000-0003-0260-3094, Zurich University of Applied Sciences) |
| Ano | 2024 |
| Volume | 26 |
| Fascículo | 1 |
| Páginas | 114-141 |
| Data de publicação | 2024-01-02 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Public Management Review (JOURNAL) |
| Identificadores do periódico | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Editora | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2022.2048685 |
| OpenAlex | W4220889533 |
| Idioma | EN |
| Citações recebidas | 80 |
| Referências citadas | 91 |
Despite the enormous potential of artificial intelligence (AI), many public organizations struggle to adopt this technology. Simultaneously, empirical research on what determines successful AI adoption in public settings remains scarce. Using the technology organization environment (TOE) framework, we address this gap with a comparative case study of eight Swiss public organizations. Our findings suggest that the importance of technological and organizational factors varies depending on the organization’s stage in the adoption process, whereas environmental factors are generally less critical. Accordingly, this study advances our theoretical understanding of the specificities of AI adoption in public organizations throughout the different adoption stages
Business · Knowledge management · Political science · Public relations · Sociology · Big Data and Business Intelligence · Computer Science · E-Government and Public Services · Ethics and Social Impacts of AI · Psychology
Advancing smart public administration
Automated Government Benefits and Welfare Surveillance
Algorithms for a new season? Mapping a decade of research on the artificial intelligence-driven digital transformation of public administration
Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool
Whether AI adoption challenges matter for public managers? The case of Polish cities
Public perceptions of responsible AI in local government
The dynamics of AI capability and its influence on public value creation of AI within public administration
What does the public think about artificial intelligence? An investigation of technological frames in different technological context
Organizing public sector AI adoption
Toward a person-environment fit framework for artificial intelligence implementation in the public sector
Examining the antecedents and outcomes of smart government usage
A framework to overcome challenges to the adoption of artificial intelligence in Indian Government Organizations
Artificial intelligence adoption in a professional service industry
Does agile improve value creation in government
Championing AI in healthcare
AI readiness as a human-centered organizational capability
Beyond Adoption
Measuring Digital Red Tape
Preparing the Next Generation of AI-Savvy Public Affairs Professionals
AI street-level bureaucracy
Exploring artificial intelligences for general interest
Librarians’ awareness, acceptability, and application of artificial intelligence in academic research libraries. Multigroup analysis via PLS‒SEM
Impact factors of open government information in the era of e-government
AI adoption in Thailand's e-government services
Does artificial intelligence improve employee work performance? Examining the moderating role of digital competency
Examining the critical success factors influencing the diffusion of AI in tax administration in Botswana
Towards the integration of artificial intelligence in Jordanian journalism practices from the UTAUT model perspective
From assistance to integrity
The Multiple Streams Framework
Exploring tensions between appropriateness and consequences in digitally-induced change
Implementing AI in the public sector
Digital innovation across the publicness spectrum
A Multi‐Criteria and Empirical Study for Determining the Influencing Factors of Generative Artificial Intelligence Adoption in Companies
Investigating users’ acceptance of AI-based creativity support tools
Beyond Singularity and Fragmentation
Determinants of the Use of Social Media in Crisis Communication
Does Introducing FAQs Boost Self-Service Government?—A Study of Local Government Websites
Lessons from the Public Sector Artificial Intelligence Adoption in Developing Countries
Deconstructing the green productivity paradox
Exploring the individual adoption of human resource analytics
Linkage mechanism of antecedents for employees' continuous adoption of artificial intelligence virtual assistants
Potential benefits and challenges of artificial intelligence in human resource management in public institutions
Understanding School Readiness Factors in relation to the Incorporation of Artificial Intelligence using TOE Framework
Institutional determinants of smart government adoption
Harnessing Artificial Intelligence (AI) for enhanced organizational performance in public sectors
AI Response Quality in Public Services
Public Functions Implementation by Artificial Intelligence
Disruptive Technology Capabilities in Local Governments
Digital Transformation, Administrative Burden, and Citizen–State Interactions
Framing AI in public innovation
Policy initiatives for Artificial Intelligence-enabled government
Conditions of benefits and risks when algorithmic technology is implemented for public sector policing and fraud detection
Open to open-source AI? Navigating AI model choice in public sector agencies
How AI assistance enhances work adaptability in the public sector
Hybrid images of generative AI
Intelligent technologies, governments, and citizens
Examining public managers' competencies of artificial intelligence implementation in local government
Artificial intelligence in policymaking
The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations
The Future of AI in the GCC Post‐ NPM Landscape
Piloting text-mining in a mixed-method evaluation on human rights
Adoção de IA na Administração Pública
Analyzing the interrelationships of evaluation indicators in the open data services industry's efforts toward digital transformation
Chasing Digitalization
Configurational pathways to smart city AI adoption
Free trade zone policy and corporate artificial intelligence transformation
Implementing AI in Radiotherapy
The Role of Generative Artificial Intelligence Use in Street-Level Bureaucrats’ Discretion and Enforcement Styles
Chat‐Up ”
Understanding the Adoption of Artificial Intelligence in Local Government Decision‐Making
Unlocking Patient Resistance to AI in Healthcare
Artificial Intelligence in Public Relations and Strategic Communication
Can chatbots represent? Examining the potential for symbolic representation in automated service agents
One issue, two interpretations
Why Do Users Continue to Use GCAI? A Mixed-Methods Study
No Thanks, Dear AI! Understanding the Effects of Disclosure and Deployment of Artificial Intelligence in Public Sector Recruitment
Systematic and axiological capacities in artificial intelligence applied in the public sector
Making governance agile
Developing an open educational resource (oer) for generative ai in higher education
Research on digital discretion-The subjectification of street-level work in public administration
Leading public sector innovation
The literature review of technology adoption models and theories for the novelty technology
Artificial Intelligence and the Public Sector—Applications and Challenges
Resource-based theories of competitive advantage
Siri, Siri, in my hand
Public service innovation
The Resource-Based View
Designing, developing, and deploying artificial intelligence systems
Creating public value through smart technologies and strategies
Technology acceptance model
An integrated artificial intelligence framework for public management
Rethink government with AI
Ready or Not, AI Comes— An Interview Study of Organizational AI Readiness Factors
Diffusion of Innovations in Service Organizations
User Acceptance of Information Technology
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Diffusion of innovations in the public sector
Automation and discretion
Artificial Intelligence in the Public Sector - a Research Agenda
Are we preparing for a good AI society? A bibliometric review and research agenda
Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model
Preparing for the future of Artificial Intelligence
Predictive Policing
Artificial Discretion as a Tool of Governance
The Diffusion and Adoption of Public Sector Innovations
Chief information officers’ perceptions about artificial intelligence
How and where is artificial intelligence in the public sector going? A literature review and research agenda
Yes, No, Maybe
The Politics of Local Autonomy
Artificial Intelligence in Government
Understanding the Determinants in the Different Government AI Adoption Stages
Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector
The challenges and limits of big data algorithms in technocratic governance
IoT and AI for Smart Government
Customer agility and responsiveness through big data analytics for public value creation
Mapping the challenges of Artificial Intelligence in the public sector
Enabling AI capabilities in government agencies
Joining forces for public value creation? Exploring collaborative innovation in smart city initiatives
Transforming the communication between citizens and government through AI-guided chatbots
Good governance as a response to discontents? Déjà vu, or lessons for AI from other emerging technologies
Artificial Intelligence, Discretion, and Bureaucracy
Public Service Motivation
A Three‐Stage Adoption Process for Social Media Use in Government
Testing the Development and Diffusion of E‐Government and E‐Democracy
Public Administration Challenges in the World of AI and Bots
Developing and Testing an Integrative Framework for Open Government Adoption in Local Governments
From Street‐Level to System‐Level Bureaucracies
Assessing public value failure in government adoption of artificial intelligence
To do more, better, faster and more cheaply
Digital technologies, artificial intelligence, and bureaucratic transformation
The rights and wrongs of robotics
Agile
Putting the Resource‐Based View of Strategy and Distinctive Competencies to Work in Public Organizations
Algorithmization of Bureaucratic Organizations
Characteristics of Innovation and Innovation Adoption in Public Organizations
Human–AI Interactions in Public Sector Decision Making
An Empirical Evaluation of Innovation Types and Organizational and Environmental Characteristics
Artificial intelligence, bureaucratic form, and discretion in public service
The agency of algorithms
Transparency in algorithmic decision-making
Machine justice
Administration by algorithm
Algorithmic transparency and bureaucratic discretion
Introduction to special issue algorithmic transparency in government
Big Data and AI – A transformational shift for government
Automating Inequality
| Obras citantes distintas | 80 |
|---|---|
| Citações por ano | 20 |
| Intervalo de citações | 2022 - 2026 (5) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 67 |