Measuring experience of and satisfaction with newborn care
A scoping review of tools and measures
Bibliographic Data
| ID | 21879829 |
|---|---|
| Authors | Nicole Minckas (0000-0002-2650-443X, National Institute for Health and Care Research, corresponding author), Rashmi Kharel (0000-0002-9611-009X, University College London), Marcella Ryan-Coker (0000-0001-8316-2803, University of Edinburgh), Ornella Lincetto (0000-0002-9420-9467, World Health Organization), Özge Tunçalp (0000-0002-5370-682X, World Health Organization), Emma Sacks (0000-0003-0743-7208, Johns Hopkins University), Moise Muzigaba (0000-0003-4323-9217, World Health Organization), Andrey Portela (0000-0001-6368-1585, World Health Organization) |
| Year | 2023 |
| Volume | 8 |
| Issue | Suppl 2 |
| Pages | e011104 |
| Publication date | 2023-05-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | BMJ Global Health (JOURNAL) |
| Journal identifiers | ISSN: 2059-7908 • E-ISSN: 2059-7908 |
| Publisher | BMJ (PUBLISHER • GB) |
| DOI | 10.1136/bmjgh-2022-011104 |
| PMID | 37160360 |
| OpenAlex | W4376113613 |
| Language | EN |
| Citations received | 3 |
| References cited | 79 |
BACKGROUND: Standardised measures on experience of care are essential to understanding the care women and newborns receive and to designing appropriate interventions and responses. This review builds on ongoing work in the realm of maternity care and complements it by reviewing existing tools and measures to assess experience of and satisfaction with the care of the newborn. METHODS: We conducted a scoping review of published literature to identify measures and tools of experience (physiological or indirect) and satisfaction with newborn care. We systematically searched five bibliographic databases from 1 January 2010 through 1 December 2022 and contacted professional networks. Using a predefined evidence template, we extracted data on the studies and the tools' characteristics. We mapped the tools and measures against the WHO quality of care frameworks to identify the most frequent measured domains of care and to highlight existing gaps. RESULT: We identified 18 292 records of which 72 were eligible. An innovative finding of this review is the inclusion of newborn perspectives through behavioural responses, physiological signals, pain profiles as well as other non-verbal cues as markers of newborn experience. Domains related to parental participation and decision-making, ensuring continuity of care and receiving coordinated care, were the most measured across the included tools. CONCLUSION: Comprehensive and validated instruments measuring all aspects of care are needed. Developing a robust theoretical ground will be fundamental to the design and utilisation of standardised tools and measures. PROTOCOL REGISTRATION DETAILS: This review was registered and published on protocol.io (dx.doi.org/10.17504/protocols.io.bvk7n4zn)
Patient satisfaction · Infant Development and Preterm Care · Maternal and Perinatal Health Interventions · Maternal Mental Health During Pregnancy and Postpartum · Medicine · Nursing · Psychology
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| Citations per year | 1.5 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |