Evaluating the effectiveness of SRM systems in enhancing student support
Insights from contact centre consultants in an OdeL institution
Bibliographic Data
| ID | 22414705 |
|---|---|
| Authors | Faith Tshabalala (University of South Africa), Mpine Makoe (0000-0003-4192-1781, University of South Africa) |
| Year | 2026 |
| Pages | 1-21 |
| Publication date | 2026-07-14 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Open Learning: The Journal of Open, Distance and e-Learning (JOURNAL) |
| Journal identifiers | ISSN: 0268-0513 • E-ISSN: 1469-9958 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/02680513.2026.2701886 |
| OpenAlex | W7168378320 |
| Language | EN |
| References cited | 31 |
Academic institution · Institution · Assistive Technology in Communication and Mobility · Healthcare Systems and Technology · Interprofessional Education and Collaboration
| Citation velocity | historical |
|---|---|
| Highly cited | No |