Working For Tips

An Examination of Trust and Reciprocity in A Secondary Relationship of the Restaurant Organization

Bibliographic Data

ID2276158
AuthorsSuellen Butler (Pennsylvania State University), James K Skipper (Virginia Tech)
Year1981
Volume22
Issue1
Pages15-27
Publication date1981-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSociological Quarterly (JOURNAL)
Journal identifiersISSN: 0038-0253 • E-ISSN: 1533-8525
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1111/j.1533-8525.1981.tb02205.x
OpenAlexW2051739395
LanguageEN
Citations received5
References cited17

This study reports on the operation of trust and reciprocity in a secondary relationship of the restaurant organization. Working for tips rather than contract wages, the waitress is required to trust the customer and depend on the rule of reciprocity for her wages. Each restaurant customer is extended credit or trust during the service interaction. The restaurant worker develops a disposition or attitude towards this act of credit. The question for investigation is which conditions, structural or interactional, exert the greatest influence on the credit attitude expressed by the waitress? The table service staff of eight restaurants serve as the sample.When both models are tested, only the structural conditions exert a significant influence on the credit attitude. Findings suggest that acts of trust and reciprocity are influenced more by the climate or orientation of the employing organization than by conditions of work interaction

Business · Disposition · Epistemology · Political science · Public relations · Reciprocity (cultural anthropology) · Service (business) · Sociology · Tertiary sector of the economy · Communication in Education and Healthcare · Emotional Labor in Professions · Marketing · Psychology · Psychology of Social Influence · Social Psychology · Stalking, Cyberstalking, and Harassment · Workplace Violence and Bullying

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