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Negotiating the Challenges of a Calling

Emotion and Enacted Sensemaking in Animal Shelter Work

Bibliographic Data

ID23344765
AuthorsKira Schabram (0000-0002-1879-5492, University of Washington), Sally Maitli (0000-0003-1117-7787, University of Oxford), Sally Maitlis (University of Oxford)
Year2017
Volume60
Issue2
Pages584-609
Publication date2017-04-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueAcademy of Management Journal (JOURNAL)
Journal identifiersISSN: 0001-4273 • E-ISSN: 1948-0989
PublisherAcademy of Management (PUBLISHER • US)
DOI10.5465/amj.2013.0665
OpenAlexW2311156223
LanguageEN
Citations received82
References cited76

An important and underexamined issue in the study of callings concerns the challenges people face in pursuing a calling and how they negotiate those challenges. This process may be especially intense and consequential because callings involve work that is rooted in people’s values and that matters a great deal to them. Drawing on narrative interviews with 50 animal shelter workers, we identify three different “calling paths” that evolve as employees respond to the challenges they encounter. While all individuals in our study entered animal shelter work with similar passion and purpose, and faced similar kinds of challenges, those on different paths interpreted challenges differently, had different emotional responses to them, engaged in different kinds of enacted sensemaking, and developed different accounts of themselves and their guiding purpose, through which they interpreted subsequent challenges. The result was the emergence of three increasingly divergent calling paths over time, culminating in different emotional, psychological, and behavioral outcomes. Based on these findings, we develop a model of the recursive process through which individuals negotiate the challenges of a calling, contributing to the literatures on callings and employee responses to workplace challenges.

Negotiation · Political science · Public relations · Sensemaking · Social science · Sociology · Work (physics) · Emotions and Moral Behavior · Engineering · Psychology · Psychology of Social Influence · Social Psychology · Workplace Spirituality and Leadership

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Unique citing works82
Citations per year10,25
Citation span2018 - 2026 (9)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 79

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