Before Imperfections Escalate
How Inoculation Warnings by Service Robots Shape Customer Responses to Minor Service Imperfections
Bibliographic Data
| ID | 24020293 |
|---|---|
| Authors | Lichen Ji (0009-0008-0097-7539, Macau University of Science and Technology), Shih-Shuo Yeh (0000-0002-4267-8851, National Cheng Kung University), Chieh-Lu Li (0000-0003-3508-3128, National Dong Hwa University), Shih-Yun Hsu (0009-0009-7595-1429, National Taichung University of Science and Technology), Tzung‐cheng Huan (0000-0002-3027-0269, National Chiayi University, corresponding author) |
| Year | 2026 |
| Volume | 89 |
| Pages | 103486-103486 |
| Publication date | 2026-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technology in Society (JOURNAL) |
| Journal identifiers | ISSN: 0160-791X • E-ISSN: 1879-3274 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techsoc.2026.103486 |
| OpenAlex | W7197000016 |
| Language | EN |
| References cited | 71 |
Customer satisfaction · Hospitality · Notice · Order (exchange) · Robot · Service (business) · Service Recovery · Service robot · AI in Service Interactions · Behavioral Health and Interventions · Media Influence and Health
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| Citation velocity | historical |
|---|---|
| Highly cited | No |