Ask ChatGPT first! Transforming learning experiences in the age of artificial intelligence

Bibliographic Data

ID4098648
AuthorsLily Gao (0000-0003-0575-375X, Universidad de Zaragoza), María Eugenia López-Pérez (0000-0002-1535-2696, Teaching Fellow at CU San Isidoro, Sevilla, Spain, corresponding author), Iguácel Melero-Polo (Universidad de Zaragoza), Iguácel Melero‐Polo (Universidad de Zaragoza), Andreea Trifu (0000-0001-5674-5536, Marketing at CUNEF University, Madrid, Spain)
Year2024
Volume49
Issue12
Pages2772-2796
Publication date2024-12-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueStudies in Higher Education (JOURNAL)
Journal identifiersISSN: 0307-5079 • E-ISSN: 1470-174X
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/03075079.2024.2323571
OpenAlexW4392355571
LanguageEN
Citations received10
References cited102

Chatbots have transformed educational practices, and ChatGPT represents a significant development in this domain. However, more research is needed to determine how user perceptions influence the overall user experience with ChatGPT. To address this gap, this study investigates the role of ChatGPT, a revolutionary artificial intelligence – (AI)-powered chatbot, in educational settings by investigating its impact on user experience from the perspective of students. It focuses on key perceptions, including human-like personality, human-like empathy, and ChatGPT efforts, and their influence on the user experience. It also explores how ChatGPT’s efforts and usage depth affect user credibility, which in turn shapes the overall user experience. Data from 516 students who have used ChatGPT for academic assignments are collected through a questionnaire, and seemingly unrelated regression (SUR) is employed for analysis. The findings contribute to the literature on AI chatbots and user experience in three ways: by offering empirical insights into ChatGPT’s role in education, by identifying key perceptions and their impact on user experience, and by capturing multiple dimensions of user experience for the design and implementation of ChatGPT as an educational tool. By shedding light on the interplay between user perceptions and user experience, this study provides valuable guidance for educators and developers aiming to optimize the use of ChatGPT in educational contexts and to ensure its effectiveness as a trustworthy and supportive learning tool

Ask price · Higher education · Mathematics education · Pedagogy · Political science · AI in Service Interactions · Artificial Intelligence in Healthcare and Education · Online Learning and Analytics · Psychology

Tools

Open DOI