From 'listener' to 'speaker' museum visitors
Guest Book as a Means of Dialogue
Bibliographic Data
| ID | 5718254 |
|---|---|
| Authors | Michela Magliacani (0000-0002-9108-7978, University of Pavia), Elena Madeo (0000-0002-1729-0310, University of Pavia, corresponding author), Paola Cerchiello (0000-0002-4896-5552, University of Pavia) |
| Year | 2018 |
| Volume | 33 |
| Issue | 5 |
| Pages | 467-483 |
| Publication date | 2018-09-03 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Museum Management and Curatorship (JOURNAL) |
| Journal identifiers | ISSN: 0964-7775 • E-ISSN: 1872-9185 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/09647775.2018.1506709 |
| OpenAlex | W2888092329 |
| Language | EN |
| Citations received | 4 |
| References cited | 31 |
Museum visitor studies acknowledge guest books as a potential source of information and a means of dialogue both among visitors and between visitors and museum staff. Nevertheless, the guest book is still under-used in the Italian museum context. Assuming this gap, this study aims at enlarging the understanding of that audience development method by an exploratory case study. More specifically, the guest book related to the main temporary exhibition, managed by an Italian Civic Museum in Lombardy, has been carried out through sentiment analysis. Findings introduce the taxonomy of ‘non-active’, ‘pre-active’, ‘active’ and ‘pro-active’ users, with the last two categories representing dialogue and visitor engagement in the museum evaluation process. Additional research paths on the correlation between the guest book form and the active users’ attitude are suggested. The case study also encourages more investigation on accountability and reporting within museum discourse
Active citizenship · Archaeology · Art · Citizenship · Exhibition · Political science · Public relations · Sociology · Visitor pattern · Visual arts · Computer Science · Diverse Aspects of Tourism Research · History · Law · Museums and Cultural Heritage · Olfactory and Sensory Function Studies
Dialogic inquiry in life science conversations of family groups in a museum
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Managing Cultural Heritage
In Conversation
Knowing the Public. A Review of Museum Marketing Literature and Research1
Methods for studying family visitors in art museums
Visitor Comments and the Socio-Cultural Context of Science
Why Measure Performance? Different Purposes Require Different Measures
Cultural inclusion, exclusion and the formative roles of museums
Performance Measurement and Accounting
Understanding the Information Needs of Visitors to Museums
From New Public Management to Public Value
Visit motivations
Visitor engagement at museums
Life and death in audience development. The exhibition on Pompeii at the British museum, 2013
Accessing audiences
Uncharted territory
Economic Discourse and Heritage Conservation
| Unique citing works | 4 |
|---|---|
| Citations per year | 1,33 |
| Citation span | 2023 - 2025 (3) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 4 |