Behavioral intentions of public transit passengers-The roles of service quality, perceived value, satisfaction and involvement
Bibliographic Data
| ID | 5767701 |
|---|---|
| Authors | Wen-Tai Lai (Wenzao Ursuline University of Languages), Chen-Fen Chen (0000-0002-6226-9967, National Cheng Kung University) |
| Year | 2010 |
| Volume | 18 |
| Issue | 2 |
| Pages | 318-325 |
| Publication date | 2010-09-29 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Transport Policy (JOURNAL) |
| Journal identifiers | ISSN: 0967-070X • E-ISSN: 1879-310X |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.tranpol.2010.09.003 |
| OpenAlex | W2073345837 |
| Language | EN |
| Citations received | 66 |
| References cited | 35 |
Affect · Customer satisfaction · Value (mathematics · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Transportation Planning and Optimization
Integrating High-speed Railway Stations and Urban Areas in China
What influences satisfaction and loyalty in public transport? A review of the literature
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
Perception of Knowledge of the Risk of the Covid -19 Pandemic Regarding Touring Intentions and Tourism Travel Recommendations
Evaluating the effect of on-board activities on the travel satisfaction of public transport users
Factors associated with future transit use intentions
A dual-processing airline service model
“Push” meets “retention”
Tram networks and urban mobility
A deeper look at the effects of the Mobility-as-a-Service (MaaS) service experience on brand loyalty and brand attachment
The Effect of Outpatient Service Quality on Patient Satisfaction in Teaching Hospitals in Iran
A conceptual framework for understanding behavioral factors in public transport mode choice in Southeast Asia
Analysis of citizen satisfaction in rural areas
Measuring customer-perceived service quality in the ride-hailing industry
Post-purchase behavioral intention in medical aesthetic
The Impact of Tourist Expectations, Experiences, and Satisfaction on Revisit Intentions
Economic contact in service encounters between groups in protracted conflict
Marka Deneyiminin Davranışsal Niyet Üzerindeki Etkisi
Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants
Exploring mindful consumption, ego involvement, and social norms influencing second-hand clothing purchase
Participation in active sport tourism
A model of intention to use official Covid-19 websites
A model of digital health communication media use during the Covid-19 pandemic
A world of fully autonomous mobility options
Factors affecting purchase intention of foreign food products
The Study of Travel Satisfaction in MRT Jakarta During the Pandemic of Covid-19
Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China
Optimal bus frequency for Kuwait public transportation company
Intention-to-use low-carbon travel modes - An investigation integrating Maslow's hierarchy of (driving) needs and the theory of planned behavior
Fostering Green Transportation Associated with Improving Green Literacy and Environmental Culture in a Transitional Country
Understanding Contextual Attractiveness Factors of Transit Orientated Shopping Mall Developments (Tosmds) for Shopping Mall Passengers on the Dubai Metro Red Line
Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences
Do frequent satisfying trips by public transport impact its intended use in later life
Do changes in the residential location lead to changes in travel attitudes? A structural equation modeling approach
Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions
Lost in transit? Unfamiliar public transport travel explored using a journey planner web survey
A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China
Dynamic interlining in bus operations
Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users
Understanding public transit use behavior
Investigating the effects of platform and mobility on mobility as a service (MaaS) users’ service experience and behavioral intention
Social norms and public transport usage
Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers
Kesan Variasi Harga Minyak Terhadap Corak Perjalanan Pelajar Institusi Pengajian Tinggi
Wayfeeling’
Explaining Sex Differences in Motorcyclist Riding Behavior
How Does Nimbyism Influence Residents’ Behavioral Willingness to Dispose of Waste in Centralized Collection Points?—An Empirical Study of Nanjing, China
Key Factors Influencing Low-Carbon Behaviors of Staff in Star-Rated Hotels—An Empirical Study of Eastern China
How to Influence Rural Tourism Intention by Risk Knowledge during Covid-19 Containment in China
The Effect of Travel-Chain Complexity on Public Transport Travel Intention
Car ownership in growing Lagos and Johannesburg, Africa
Time Wealth as a Determinant of Public Transport Behavior
Howya gettin’ on?” Investigating Public Transport Satisfaction Levels in Galway, Ireland
On the intention to cycle for work and school trips in a developing country
Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions
Examining experience quality as the determinant of tourist behavior in niche tourism
Establishing the conditions for effective transit-oriented development in China
Factors influencing intention to use on-demand shared ride-hailing services in Vietnam
Investigating users' travel behaviours and perceptions of single-corridor BRT
The demand for reliable transit service
Word of mouth and behavioural intentions of the automated bus service
Impact of Perceived Social Apathy on Tourists’ Behavioral Intentions
High-speed electric multiple unit trains and tourism in China
Evaluation of public bus transportation systems for sustainable cities using a parsimonious grey multi-criteria decision-making model
The pivotal role of social support in the adoption of fully automated vehicles by elderly individuals
Mindful Consumption, Ego-Involvement, and Social Norms Impact on Buying SHC
Multivariate data analysis
Whence Consumer Loyalty?
Analyzing the Commitment-Loyalty Link in Service Contexts
Customer value
Measuring Service Quality
The Personal Involvement Inventory
Whence Consumer Loyalty?
Customer perceived value, satisfaction, and loyalty
An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit
The Antecedents and Consequences of Customer Satisfaction for Firms
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
A National Customer Satisfaction Barometer
The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions
User satisfaction with paratransit in competition with motorization in indonesia
Effective ways to grow urban bus markets – a synthesis of evidence
Perceived value, satisfaction, and loyalty of TV travel product shopping
Measuring the Involvement Construct
| Unique citing works | 66 |
|---|---|
| Citations per year | 4,71 |
| Citation span | 2012 - 2026 (15) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 65 |