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Conversing across cultures

East-West communication styles in work and nonwork contexts

Bibliographic Data

ID6205937
AuthorsJeffrey Sanchez-Burks, Jeffrey Sanchez‐Burks (0000-0002-9616-4282, University of Michigan), Fiona Lee (0000-0001-6531-3735, University of Michigan), Incheol Choi (0000-0002-1996-2926, Seoul National University), Richard E Nisbett (University of Michigan), Richard Nisbett, Shuming Zhao (0009-0006-9286-3226, Nanjing University of Finance and Economics), Jasook Koo, Koo Jasook (Seoul National University)
Year2003
Volume85
Issue2
Pages363-372
Publication date2003-08-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Personality and Social Psychology (JOURNAL)
Journal identifiersISSN: 0022-3514 • E-ISSN: 1939-1315
PublisherAmerican Psychological Association (APA) (PUBLISHER)
DOI10.1037/0022-3514.85.2.363
PMID12916576
OpenAlexW2160835196
LanguageEN
Citations received48
References cited27

Four experiments provided evidence that East-West differences in attention to indirect meaning are more pronounced in work settings compared with nonwork settings as suggested by prior research on Protestant relational ideology. Study 1 compared errors in interpreting indirect messages in work and nonwork contexts across three cultures. Studies 2 and 3 examined differences in self-reported indirectness with coworkers versus nonwork acquaintances across three cultures controlling for variation in individualism--collectivism. Study 4 examined self-reported indirectness in bicultural managers and experimentally manipulated the salience of Western versus Eastern culture. The results showed that Americans, but not East Asians, were less attentive to indirect cues in work than nonwork settings and that East-West differences in indirectness were greater in work than nonwork settings

Cognitive psychology · Collectivism · Individualism · Salience (neuroscience) · Cultural Differences and Values · International Student and Expatriate Challenges · Psychology · Social and Intergroup Psychology · Social Psychology

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Unique citing works48
Citations per year2
Citation span2002 - 2026 (25)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 46

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