Co-experience, co-production and co-governance
An Ecosystem Approach to the Analysis of Value Creation
Bibliographic Data
| ID | 6327403 |
|---|---|
| Authors | Kirsty Strokosch (0000-0001-6119-2112, University of Edinburgh), Stephen P Osborne (0000-0002-9722-2325, University of Edinburgh) |
| Year | 2020 |
| Volume | 48 |
| Issue | 3 |
| Pages | 425-442 |
| Publication date | 2020-07-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Policy & Politics (JOURNAL) |
| Journal identifiers | ISSN: 0305-5736 • E-ISSN: 1470-8442 |
| Publisher | Bristol University Press (PUBLISHER • GB) |
| DOI | 10.1332/030557320x15857337955214 |
| OpenAlex | W3018070460 |
| Language | EN |
| Citations received | 59 |
| References cited | 36 |
This conceptual article explores the interplay between the participation of service users and third sector organisations and the related implications for value creation. It draws on public service logic, which uses value as a lens through which to view public service delivery and presents an ecosystem perspective to understand the interconnectivity and complexity of value creation. To illustrate the conceptual discussion, a contextual case study of the Scottish Social Security Agency and its services is presented. The analysis demonstrates that value creation is enabled and constrained by the congruence of goals among actors, the strategic direction and a participatory approach that combines ‘lived experience’ with expertise. The article adds to theory by understanding value creation from a systemic perspective, emphasising the interplay of participative processes and the wider societal context. For policy and practice, it suggests a change in how value is articulated, promised, created and measured
Agency (philosophy · Business · Citizen journalism · Co-Creation · Conceptual framework · Context (archaeology · Corporate governance · Interconnectivity · Knowledge management · Political science · Public relations · Public sector · Public value · Service (business · Service-dominant logic · Social science · Sociology · Value (mathematics · Value creation · Community Development and Social Impact · Computer Science · Healthcare innovation and challenges · Mental Health and Patient Involvement · Marketing
Coproduction and inclusion
Confronting the big challenges of our time
“Who, if not us?” Explaining the success of the biggest crisis-response fundraising campaigns in Ukraine
Participatory Budgeting and Placemaking
Travelling along the public service co-production road
Enabling PSL and value co-creation through public engagement
Exploring the roles of non-profit organizations in co-production
The ‘service turn’ in a new public management context
A critique of public service logic
Public service logic and the creation of value propositions through framing
Advancing Public Service Logic
When ecosystem design shapes strategizing
Public service management during the Covid-19 lockdown
Responsibilization and value conflicts in healthcare co-creation
Managing portfolios of Co-creation projects in the public sector organization
Making sense of the digital co-production of welfare services
Organizing for co-production
Relationships between community-led mutual aid groups and the state during the Covid-19 pandemic
OK computer
Cocreating service innovations in European public libraries
The effect of traditional sports culture on modern social governance in China
Public service logic
Citizen coproduction motivations
How NGOs facilitate value co-creation through multilevel and processual mechanisms
Assembling social enterprise
Building local sustainability
The impact of virtual reality on private value dimensions
Value co-destruction through misintegration of resources within a public service ecosystem
Health and social care integration
Co-Production Phases in the Development and Implementation of Digital Public Services
Knowledge Conditions in the Co-creation of Social Innovation
The Policy Cycle
The role of goal-setting in urban climate governance
The Transformations of Professions Under New Public Management
New Avenues for Public Value Management and the Role of Nonprofit Policy Innovation Labs
Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession
Enablers and inhibitors of the co-production of disability-inclusive employment
Community Social Sustainability
When Co‐Creation Falls Short in Institutionally Thin Environments
The impact of academic information supply and familiarity on preferences for ecosystem services
Governing collective ambidexterity
Participation
Everyday politics in collaborative governance of (non)networked water infrastructures in rural and small towns of Ghana
Navigating the Tension Lines of Value Co‐Creation
The impact of service separation on value
Beyond co‐production
Unpacking value destruction at the intersection between public and private value
Governance and public policies
Is co-production a ‘good’ concept? Three responses
Conceptualizing an ethics framework for co-creation in the public sector
Modelagem de Processos na Administração Pública
Disability Employment Policy in Australia
Understanding the Co‐Provision of Disaster‐Related Services in the United States
Street‐level discretion, personal motives, and social embeddedness within public service ecosystems
Value Creation in the Public Service Ecosystem
Design of services or designing for service? The application of design methodology in public service settings
Strategic management as an enabler of co-creation in public services
Exploring relationships between coproduction and service user outcomes
Penser le changement dans les réformes du secteur public
Qualitative Data Analysis
Co-creation and co-destruction
Critical service logic
Governance and Governance Networks in Europe
Expanding understanding of service exchange and value co-creation
Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services
The Service Framework
From marketing to public value
Co-production, the third sector and the delivery of public services
Co-Production, Interdependence and Publicness
It's all B2B…and beyond
Case Study Research
To Empower People
The local and regional impact of the UK's welfare reforms
Welfare, Austerity and Social Citizenship in the UK
Understanding Public Service Innovation as Resource Integration and Creation of Value Propositions
Metagoverning Collaborative Innovation in Governance Networks
Policy Studies Journal
On Value Differences Experienced by Sector Switchers
Democratic Subjectivities in Network Governance
The ‘New Public Governance’ and Employability Services in an Era of Crisis
Public services management and co-production in multi-level governance settings
Interpreting Qualitative Data
Toward a Definition of the Coproduction Concept
Varieties of Participation in Public Services
Consumers as Coproducers of Public Services
Co-governance or meta-bureaucracy? Perspectives of local governance ‘partnership’ in England and Scotland
Activating citizens in Dutch care reforms
Can experience be evidence? Craft knowledge and evidence-based policing
Can meso-governments use metagovernance tools to tackle complex policy problems
Collaborative Governance in Theory and Practice
Generalization in Qualitative Research
| Unique citing works | 59 |
|---|---|
| Citations per year | 9,83 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 59 |