From marketing to public value
Towards a theory of public service ecosystems
Bibliographic Data
| ID | 23348492 |
|---|---|
| Authors | Maria Petrescu (0000-0002-4261-6773, Nova Southeastern University, corresponding author) |
| Year | 2019 |
| Volume | 21 |
| Issue | 11 |
| Pages | 1733-1752 |
| Publication date | 2019-11-02 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2019.1619811 |
| OpenAlex | W2954287027 |
| Language | EN |
| Citations received | 71 |
| References cited | 75 |
This paper applies a service ecosystems perspective on the public service logic to evaluate the benefits and challenges this view brings to the management of public services. First, the article clarifies the concepts of private and public value, as well as co-production and co-creation. Second, the article presents an overview of the service-dominant logic, public service-dominant logic, and public service logic. Third, the paper analyses the potential of merging public service logic with a service ecosystems framework in a technology-based context, cross-fertilising public management and marketing research. This can lead to the development of a theory of public service ecosystems.
Business · Context (archaeology) · Geography · Political science · Public relations · Public service · Public value · Service (business) · Service delivery framework · Service design · Service product management · Service-dominant logic · Customer Service Quality and Loyalty · Innovative Approaches in Technology and Social Development · Marketing · Service and Product Innovation
Co-experience, co-production and co-governance
Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services
Coproduction and inclusion
Co-Production Phases in the Development and Implementation of Digital Public Services
Broaden and Build
A social enterprise management framework for creating hybrid value within public service ecosystems
Sharing for Health, Inclusion, and Sustainability
Public service resilience post-Covid
Continuing the development of the public service logic
Enabling PSL and value co-creation through public engagement
The ‘service turn’ in a new public management context
Implementing collaborative governance
Conceptualizing the elements of value in public services
Design for experience – a public service design approach in the age of digitalization
From the inside looking out
Public service logic and the creation of value propositions through framing
Advancing Public Service Logic
When ecosystem design shapes strategizing
Public value creation mechanisms in the context of public service logic
Public service performance from the perspective of marketing and innovation capabilities
Citizens engaging in public service provision
Public service management during the Covid-19 lockdown
Conflicts over public value within public service ecosystems
Governance-as-legitimacy
Intertwined dimensions of private value in the digitalization of higher education
Responsibilization and value conflicts in healthcare co-creation
Unveiling third party digital value creation
OK computer
Evaluating and extending public service logic – introduction to the special issue
Strategizing public value
Value in the ‘valley of the shadow of death’—When the user is no longer the value arbiter
Ecological Value Creation
The interplay of resource integration and value orientation in public services value creation
Public service logic
How NGOs facilitate value co-creation through multilevel and processual mechanisms
Beyond dyads
Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession
Navigating co-production with disadvantaged service users
Governing collective ambidexterity
The role of digital post systems in transforming public administration
Developing a Human Learning Systems approach for inter‐agency collaboration
Value co‐destruction in complex public service networks
Public management in turbulent times
Hybridised public management
Participation
Enabling and Constraining
Between constraint co-production and real co-creation of public services
Anchoring during a storm
Digital Technologies in Public Administration Networks
How to systematically analyze co‐production to inform future policies? Introducing 5Ws of co‐production
Actor roles in co‐production—Introducing intermediaries
Beyond co‐production
Unpacking value destruction at the intersection between public and private value
Ensuring social equity through service integration design
Street-level bureaucrats as policymakers in the implementation of information system in social services
Public services as practices
Roles of professionals in value co-creation
The impact of virtual reality on private value dimensions
Value co-destruction through misintegration of resources within a public service ecosystem
Health and social care integration
Digital inclusion in public services for vulnerable groups
Navigating the Tension Lines of Value Co‐Creation
Technology-enabled value co-creation in healthcare
Street-level bureaucracy and Co-creation
Street‐level discretion, personal motives, and social embeddedness within public service ecosystems
Value Creation in the Public Service Ecosystem
Strategic management as an enabler of co-creation in public services
Institutionalized governance on organizations via norm‐based policy instrument
Development of a Novel Coding Scheme to Explore Interactions in the Co-Production of Public Services with Priority Populations
Exploring relationships between coproduction and service user outcomes
What can we learn from service model analysis? An application in the government export finance sector
Networks, Crowds, and Markets
Critical service logic
Service-dominant logic
From public service-dominant logic to public service logic
Value co-creation in service logic
Service logic revisited
Service-dominant logic 2025
Institutions and axioms
Towards an empirical research agenda for public value theory
Co-Production and the Co-Creation of Value in Public Services
On value and value co-creation
Managing the co-creation of value
Making Sense of Public Value
Co-Production, Interdependence and Publicness
A descriptive model of the consumer co-production process
(Co)-Contamination as the Dark Side of Co-Production
Service-dominant logic
Networked
The Co-production of a Community
Co-production
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
Public Value Pragmatism as the Next Phase of Public Management
Activating collective co-production of public services
Beyond Engagement and Participation
Collaborative Public Management
The Impact of Social Structure on Economic Outcomes
The Strength of Weak Ties
The Strength of Weak Ties
Activating Citizens to Participate in Collective Co-Production of Public Services
| Unique citing works | 71 |
|---|---|
| Citations per year | 10,14 |
| Citation span | 2019 - 2026 (8) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 70 |