Encouraging responses to good news on a peer support line
Bibliographic Data
| ID | 7750744 |
|---|---|
| Authors | Christopher Pudlinski (Central Connecticut State University, corresponding author) |
| Year | 2008 |
| Volume | 10 |
| Issue | 6 |
| Pages | 795-812 |
| Publication date | 2008-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Discourse Studies (JOURNAL) |
| Journal identifiers | ISSN: 1461-4456 • E-ISSN: 1461-7080 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/1461445608098203 |
| OpenAlex | W1981633731 |
| Language | EN |
| Citations received | 8 |
| References cited | 13 |
When callers to a warm line report on good news tied to a current or ongoing problem, call takers use four different methods to endorse this good news and encourage actions implied within the report. Building upon 93 potentially encouraging responses in 65 actual warm line calls, this study describes four different methods of encouragement used by call takers within news delivery sequences: 1) positive assessments; 2) assessments plus formulations; 3) statements of agreement to a planned action; and 4) second assessments. Across these methods, call takers must do more than what is minimally required as a response in order to encourage and endorse good news
Business · Political science · Public relations · Applied Psychology · Attachment and Relationship Dynamics · Computer Science · Emotions and Moral Behavior · Language, Discourse, Communication Strategies · Psychology · Social Psychology
On the interactional challenges of revealing summative assessments
CONGRATS!! You had an orgasm’
German oh
Compliments in telephone and chat counselling
Congratulations, you’re on TV!”
Empowerment on warm lines
Constructing the Elements of the “Recovery in” Model through Positive Assessments during Mental Health Home Visits
Conversation Analysis and Telephone Helplines for Health and Illness
Agreeing and disagreeing with assessments
A change-of-state token and aspects of its sequential placement
Accepting and rejecting advice as competent peers
Offering a candidate answer
Topic nomination and topic pursuit
Between and within
Doing empathy and sympathy
Reflections on Quantification in the Study of Conversation
On the Sequential Organization of Troubles-Talk in Ordinary Conversation
| Citations per year | 0.47 |
|---|---|
| Citation span | 2009 - 2026 (18) |
| Highly cited | No |