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Exploring and Understanding the ‘Experience’ in Experience-Based Codesign

A State-of-The-Art Review

Bibliographic Data

ID16819473
AuthorsEmilie Francis-Auton (0000-0001-9632-2298, Macquarie University, corresponding author), Colleen Cheek (0000-0001-9426-1102, Macquarie University), Elizabeth Austin (0000-0002-8438-2362, Macquarie University), Natália Ransolin (0000-0002-7128-8000, Macquarie University), Lieke Richardson (0009-0007-1892-1587, Macquarie University), Mariam Safi (0000-0003-2751-3001, Macquarie University), Nematullah Hayba (0000-0003-3113-9825, Macquarie University), Luke Testa (0000-0003-4447-6628, Macquarie University), Reema Harrison (0000-0002-8609-9827, Macquarie University), Jeffrey Braithwaite (0000-0003-0296-4957, Macquarie University), Robyn Clay-Williams, Robyn Clay‐william (0000-0002-6107-7445, Macquarie University)
Year2024
Volume23
Publication date2024-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Qualitative Methods (JOURNAL)
Journal identifiersISSN: 1609-4069 • E-ISSN: 1609-4069
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/16094069241235563
OpenAlexW4393104108
LanguageEN
Citations received4
References cited84

Enhancing user and provider experience are central tenets of value-based healthcare. Gaining access to personal and distinct experiential knowledge is the first stage of an experience-based codesign (EBCD) approach, underpinning the second stage of codesigned improvement: the codesign itself. This state-of-the-art review synthesised the evolving scope and nature of methods to gather experiential knowledge reported in the EBCD literature. Fifty-three of 64 (83%) scholarly EBCD articles reviewed were published since 2017. Methods are evolving to promote inclusivity of diverse user groups and move more rapidly to codesign. However, omitted steps in the methodology undermined fulfilment of core principles of the EBCD approach which may diminish its value as an accepted form of codesign. Experiential knowledge is crucial for designing user-centred health care. The challenge lies in making healthcare experience methods accessible. This review provides guidance on key steps in the first stage of the EBCD approach and modifications that may overcome barriers while upholding core principles and meeting the objectives of the inquiry

Computer Science · Innovative Human-Technology Interaction · Persona Design and Applications · Psychology · Service and Product Innovation

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Unique citing works4
Citations per year4
Citation span2025 - 2026 (2)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 2

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