Your Appreciation Helps Me Grow
The Influence of Customer Gratitude Expression on Employee Career Growth
Bibliographic Data
| ID | 16913055 |
|---|---|
| Authors | Yuan Zhang (0000-0002-0902-9585, Huaqiao University, corresponding author), Sihong Zhang (0000-0002-0198-7682, Quanzhou Normal University), Shaoqing Zhang (0000-0001-6569-9842, Quanzhou Normal University) |
| Year | 2025 |
| Volume | 15 |
| Issue | 3 |
| Publication date | 2025-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | SAGE Open (JOURNAL) |
| Journal identifiers | ISSN: 2158-2440 • E-ISSN: 2158-2440 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/21582440251356031 |
| OpenAlex | W4412641322 |
| Language | EN |
| References cited | 65 |
Building on emotions as social information theory, this study examines the mechanism underlying the impact of cognitive job crafting on the relationship between customer gratitude expression and frontline employees’ career growth. Career centrality is tested as a boundary condition. To deepen the understanding of the gratitude effect in this context, this research employs both a scenario-based experiment and a three-wave field survey. The findings reveal that customer gratitude expression positively affects frontline employees’ career growth through cognitive job crafting. This effect is amplified among employees with high career centrality. As an initial attempt to investigate the gratitude effect on the relationship between customers and frontline service employees, this paper contributes to the literature on customer gratitude by highlighting its influence on frontline employees’ career growth from the perspective of cognitive job crafting
Business · Gratitude · Computer Science · Grit, Self-Efficacy, and Motivation · Job Satisfaction and Organizational Behavior · Perfectionism, Procrastination, Anxiety Studies · Psychology · Social Psychology · Marketing
Modern factor analysis
The impact of job crafting on job demands, job resources, and well-being.
Benefits of Expressing Gratitude
Employability
The benefits of receiving gratitude for helpers
Crafting your Career
Not All Responses to Breach are the Same
Future work selves
Job crafting
Crafting a Job
Organizational career growth, affective occupational commitment and turnover intentions
Statistical mediation analysis with a multicategorical independent variable
Common method biases in behavioral research
Positive effects of leader gratitude expression on employee self-development behaviors
Individuals’ Career Growth Within and Across Organizations
Organizational career growth and high-performance work systems
The Measurement of Work Engagement With a Short Questionnaire
An Interpersonal Approach to Emotion in Social Decision Making
The Oxford Handbook of Social Influence
How Emotions Regulate Social Life
The role of positive emotions in positive psychology
The social functions of the emotion of gratitude via expression
Can Empowering Leaders Affect Subordinates’ Well-Being and Careers Because They Encourage Subordinates’ Job Crafting Behaviors
Appreciating social science research on gratitude
Perceiving and responding to challenges in job crafting at different ranks
Work centrality and work alienation
A little thanks goes a long way
Saying “thank you
Individualism-Collectivism and Personality
Back-Translation for Cross-Cultural Research
A Theory of Cultural Value Orientations
| Highly cited | No |
|---|