The influence of ability-based emotional intelligence on discretionary workplace behaviors
Bibliographic Data
| ID | 2169030 |
|---|---|
| Authors | Ayşe Hatun Dirican (0000-0002-0153-742X, Department of Business Administration, Gebze Technical University, Kocaeli, Turkey), Oya Erdil (0000-0003-3793-001X, Department of Business Administration, Gebze Technical University, Kocaeli, Turkey) |
| Year | 2020 |
| Volume | 30 |
| Issue | 3 |
| Pages | 369-382 |
| Publication date | 2020-04-02 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Human Behavior in the Social Environment (JOURNAL) |
| Journal identifiers | ISSN: 1091-1359 • E-ISSN: 1540-3556 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/10911359.2019.1687388 |
| OpenAlex | W2996907462 |
| Language | EN |
| Citations received | 2 |
| References cited | 53 |
The present study focuses on the relationship between ability-based emotional intelligence and discretionary workplace behaviors, that is organizational citizenship behavior (OCB) and counterproductive work behavior (CWB). Specifically, this study examines the relationship of four emotional abilities (self-emotion appraisal, other's emotion appraisal, use of emotion and regulation of emotion), comprising ability-based emotional intelligence, with interpersonal and organizational forms of OCB and CWB. This study was conducted with 645 academic staff, from 50 public universities in Turkey. The data were collected through online survey questionnaires and analyzed using confirmatory factor analysis, correlation analysis, and multiple regression analyses. The findings indicate that the ability to appraise other's emotion is a strong positive predictor of interpersonal OCB, while the regulation of emotion ability was negative predictor of interpersonal CWB. Furthermore, the ability to use emotion was a significant predictor of both organizational OCB and organizational CWB. Moreover, the ability to appraise self-emotion positively predicted both interpersonal and organizational OCB and negatively predicted both interpersonal and organizational CWB. These findings suggest that ability-based emotional intelligence assumes an important role in increasing organizational citizenship behaviors and reducing counterproductive workplace behaviors in the workplace. This study also offers practical advices for organizations to increase OCB and decrease CWB by improving employees' emotional intelligence abilities. Results, implications and limitations were discussed and directions for future research were proposed
Confirmatory factor analysis · Counterproductive work behavior · Emotional intelligence · Interpersonal communication · Organizational citizenship behavior · Organizational commitment · Structural equation modeling · Cultural Differences and Values · Emotional Intelligence and Performance · Job Satisfaction and Organizational Behavior · Psychology · Applied Psychology · Social Psychology
Organizational Citizenship Behavior
Organizational Citizenship Behavior
A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior.
Organizational citizenship behavior and workplace deviance
The relationship of age to ten dimensions of job performance.
Counterproductive Work Behavior (CWB) in Response to Job Stressors and Organizational Justice
Development of a measure of workplace deviance.
Characteristic emotional intelligence and emotional well-being
The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies.
A Typology of Deviant Workplace Behaviors
Empathy as a driver of prosocial behaviour
An emotion-centered model of voluntary work behavior
Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors
Fit indices in covariance structure modeling
Common method biases in behavioral research
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Emotional Intelligence
Incivility in the workplace
Emotional Intelligence in Organizations
A review of abusive supervision research
Influence of teacher empowerment on teachers’ organizational commitment, professional commitment and organizational citizenship behavior in schools
Emotional intelligence
Social power facilitates the effect of prosocial orientation on empathic accuracy
Feeling good-doing good
Emotional intelligence and counterproductive work behavior
| Citations per year | 1 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |