Skip to main content

ETHNOS_APP

Home • Search • Journals • List 0

Do visionary and servant leaders reduce cognitive uncertainty of professionals? A study of team-based settings in public organizations

Bibliographic Data

ID21723567
AuthorsBernard Bernards (0000-0002-8107-513X, Leiden University, corresponding author)
Year2023
Volume25
Issue6
Pages1059-1081
Publication date2023-06-03
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenuePublic Management Review (JOURNAL)
Journal identifiersISSN: 1471-9037 • E-ISSN: 1471-9045
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/14719037.2021.2005326
OpenAlexW3217217334
LanguageEN
Citations received10
References cited74

Team-based organizations meet societal demands by becoming flexible, innovative, and responsive. However, decreased reliance on rules in such organizations may negate an original purpose of bureaucracies: reducing employees’ cognitive uncertainty. Drawing on social identity and social learning theories, this article examines how servant and visionary leadership reduce cognitive uncertainty in team-based organizations. Using multilevel SEM on data from 914 professionals in 101 Dutch public-sector teams, it shows that visionary leadership reduces cognitive uncertainty through team cohesion and servant leadership reduces cognitive uncertainty directly and through learning behaviour. The findings show how organizations can reduce cognitive uncertainty without reverting to rules

Bureaucracy · Business · Cognition · Economics · Management · Political science · Politics · Public relations · Public servant · Servant leadership · Sociology · Transactional leadership · Complex Systems and Decision Making · Innovation and Knowledge Management · Management and Organizational Studies · Psychology · Public Administration · Social Psychology

  • Fostering team resilience with servant leadership

    Open Access•Ahmad Nabeel Siddiquei, Saima Ahmad et al.•Acta Psychologica•2025

  • Into the Unknown

    Open Access•Mathilde Cecchini•Perspectives on Public Management…•2024

  • Crafting a Bright Future

    Open Access•Shanghao Song, Yunsheng Shi et al.•Public Personnel Management•2026

  • Lost in translation how public managers across hierarchical levels shape customization depending on their managerial or professional identity

    Marit Schubad, Bernard Bernards et al.•Public Management Review•2026

  • Crossing boundaries at the frontline

    Open Access•Bernard Bernards, Eduard Schmidt et al.•Public Management Review•2026

  • Rebel with a cause

    Open Access•Bernard Bernards, Eduard Schmidt et al.•Public Administration•2023

  • (I Can’t Get No) Satisfaction? The effect of servant leadership on firefighters’ global satisfaction – a social identity approach

    Anthony Perrier, Mathieu Molines et al.•Public Management Review•2026

  • Public management and street-level bureaucrats

    Flemming Larsen, Marie Østergaard Møller et al.•Public Management Review•2025

  • It's all about trust!” a multilevel model of the effect of servant leadership on firefighters' group task performance, adaptivity and emotional exhaustion

    Open Access•Anthony Perrier, Assâad El Akremi et al.•Public Administration Review•2024

  • Breaking the rules, but for whom? How client characteristics affect frontline professionals’ prosocial rule-breaking behavior

    Open Access•Eduard Schmidt, Bernard Bernards et al.•Journal of Public Administration…•2025

  • How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials

    Open Access•Nadine Raaphorst•Public Management Review•2018

  • A Critical Assessment of Charismatic—Transformational Leadership Research

    Daan Van Knippenberg, Sim B Sitkin•Academy of Management Annals•2013

  • Direct and indirect effects of three core charismatic leadership components on performance and attitudes.

    Shelley A Kirkpatrick, Edwin A Locke•Journal of Applied Psychology•1996

  • Public Leadership

    Rick Vogel, Doris Masal•Public Management Review•2015

  • We Know the Yin—But Where Is the Yang? Toward a Balanced Approach on Common Source Bias in Public Administration Scholarship

    Open Access•Bert George, Sanjay K Pandey•Review of Public Personnel…•2017

  • The Servant Leadership Survey

    Open Access•Dirk Van Dierendonck, Inge Nuijten•Journal of Business and Psychology•2011

  • What Makes Teams Work

    Open Access•Susan G Cohen, D E Bailey•Journal of Management•1997

  • Structure in 5's

    Open Access•Henry Mintzberg•Management Science•1980

  • Guidelines, criteria, and rules of thumb for evaluating normed and standardized assessment instruments in psychology.

    Domenic V Cicchetti•Psychological Assessment•1994

  • Cutoff criteria for fit indexes in covariance structure analysis

    Li‐tze Hu, Peter M Bentler•Structural Equation Modeling: A…•1999

  • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

    Open Access•Claes Fornell, David F Larcker•Journal of Marketing Research•1981

  • Mediation Analysis

    David P Mackinnon, Amanda J Fairchild et al.•Annual Review of Psychology•2007

  • The Oxford Handbook of Leadership and Organizations

    David V Day•The Oxford Handbook of Leadership…•2014

  • The Oxford Handbook of Professional Service Firms

    Laura Empson, Daniel Muzio et al.•Oxford Handbook of Professional…•2015

  • Administrative behavior

    Herbert Alexander Simon•Administrative behavior•1976

  • Social learning theory

    Albert Bandura•Social learning theory•1977

  • Leading frontline enforcers

    Open Access•Erik‐hans Klijn, Noortje De Boer et al.•Public Management Review•2022

  • Giving sense about paradoxes

    Leonie Backhaus, A Rebecca Reuber et al.•Public Management Review•2022

  • Team innovation through collaboration

    Open Access•Joris Van Der Voet, Bram Steijn•Public Management Review•2021

  • Multilevel Analysis

    Joop J Hox, Mirjam Moerbeek et al.•Multilevel Analysis•2017

  • Servant Leadership and Team Performance

    Open Access•Chanhoo Song, Kwangseo Ryan Park et al.•Social Behavior and Personality…•2015

  • Towards sustainable local welfare systems

    Open Access•Alissa Lysanne van Zijl, Brenda Vermeeren et al.•Health & Social Care in the…•2018

  • Thriving at work

    Open Access•Christine Porath, Christine L Porath et al.•Journal of Organizational Behavior•2011

  • Goal Ambiguity, Work Complexity, and Work Routineness in Federal Agencies

    Open Access•Jung Wook Lee, Jung Wook Lee Jung Wook Lee et al.•The American Review of Public…•2009

  • Public Agencies and Private Firms

    Open Access•Hal G Rainey•Administration & Society•1983

  • Bureaucracy

    Open Access•György Gajduschek•Administration & Society•2003

  • Conceptualizing and Measuring Transformational and Transactional Leadership

    Open Access•Ulrich Thy Jensen, Lotte Bøgh Andersen et al.•Administration & Society•2019

  • Social comparison and social identity

    Open Access•John Turner, John C Turner•European Journal of Social…•1975

  • How Can Servant Leaders Foster Public Employees’ Service‐Oriented Behaviors? A Multilevel Multisource Study in Canadian Libraries

    Open Access•Kathleen Bentein, Marie‐ève Lapalme et al.•Public Administration Review•2021

  • Only When We Agree! How Value Congruence Moderates the Impact of Goal‐Oriented Leadership on Public Service Motivation

    Open Access•Ulrich Thy Jensen, Lotte Bøgh Andersen et al.•Public Administration Review•2018

  • Servant Leadership, Trust, and the Organizational Commitment of Public Sector Employees in China

    Open Access•Qing Miao, Alexander Newman et al.•Public Administration•2014

  • Leadership and motivation

    Open Access•Lotte Bøgh Andersen, Bente Bjørnholt et al.•International Review of…•2016

  • How (Not) to Solve the Problem

    Nathan Favero, Justin B Bullock•Journal of Public Administration…•2014

  • Is Leadership in the Eye of the Beholder? A Study of Intended and Perceived Leadership Practices and Organizational Performance

    Open Access•Christian Bøtcher Jacobsen, Lotte Bøgh Andersen•Public Administration Review•2015

  • Transformational Leadership and Public Service Motivation

    Open Access•Laurie E Paarlberg, Bob Lavigna•Public Administration Review•2010

  • Supervisory Leadership at the Frontlines

    Open Access•Shelena Keuleman, Sandra Groeneveld•Journal of Public Administration…•2020

  • A Conceptual Framework for Analysis of Goal Ambiguity in Public Organizations

    Hal G Rainey, Chan Su Jung•Journal of Public Administration…•2015

  • What is Public about Public Leadership? Exploring ImplicitPublicLeadership Theories

    Open Access•Rick Vogel, Laura Werkmeister•Journal of Public Administration…•2021

  • Developing and Testing a New Goal Taxonomy

    Randall S Davis, Edmund C Stazyk•Journal of Public Administration…•2015

  • Threat, cohesion, and group effectiveness

    Marlene E Turner, Anthony R Pratkanis et al.•Journal of Personality and Social…•1992

  • A Public Management for All Seasons

    Open Access•Christopher Hood•Public Administration•1991

Unique citing works10
Citations per year3,33
Citation span2023 - 2026 (4)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 9

Tools

Open DOIOpen Access
Ethnos_APP • Open Source Project • MIT License • Frontend v2.0.0 • Privacy and Cookies • API Documentation: api.ethnos.app/docs • API Source Code: GitHub • DOI: 10.5281/zenodo.17049435 • Frontend Source Code: GitHub • DOI: 10.5281/zenodo.17050053 • cruz.rio.br • Expectantes Misericordiae