New consumer behavior
A review of research on eWOM and hotels
Bibliographic Data
| ID | 23326414 |
|---|---|
| Authors | Antoni Serra Cantallops (0000-0002-9857-8438, Universitat de les Illes Balears, corresponding author), Fabiana Salvi (Universitat de les Illes Balears) |
| Year | 2014 |
| Volume | 36 |
| Pages | 41-51 |
| Publication date | 2014-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Hospitality Management (JOURNAL) |
| Journal identifiers | ISSN: 0278-4319 • E-ISSN: 1873-4693 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ijhm.2013.08.007 |
| OpenAlex | W2010599172 |
| Language | EN |
| Citations received | 96 |
| References cited | 33 |
Advertising · Business · Hospitality industry · Perspective (graphical) · Political science · Snapshot (computer storage) · Tourism · Computer Science · Consumer Behavior in Brand Consumption and Identification · Digital Marketing and Social Media · Marketing · Technology Adoption and User Behaviour
Examine the E-service Quality in Food Delivery Service from the Restaurant in Great Bay Area
Enhancing tourism experiences through Chat-GPT with augmented reality
Study on effect of eWOM information on purchase intention for electric vehicles
The Effect of Online Travel Agencies (Ota) on Brand Relationships in Low and High-End Hotels in South Africa
Content Analysis of Consumer Reviews on Preferred Characteristics of Accommodation Products
Understanding consumers' reluctance to purchase hotel services online
Nuevas tecnologías para la interpretación y promoción de los recursos turísticos culturales
El poder de los comentarios on-line en la Calidad del servicio hotelero de León de Nicaragua
Segunda residência e a construção dos vínculos afetivos e territoriais no Polo Costa das Dunas / RN / Brasil
El rol del eWOM en la comunicación de RSC en redes sociales
Tourism Destination Management
Strategic Perspectives in Destination Marketing
A Look at Collaborative Service Provision
Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region
Russian 'relocants' share their experiences
Influence of Electronic Word of Mouth (Ewom) on Consumer Purchase Decisions
Análise multidimensional das experiências dos hóspedes dos resorts Catarinenses por revisores online
Using Geotagged Social Media Data to Explore Sentiment Changes in Tourist Flow
Investigating the Impact of E-WOM Reviews on Chinese Hotel Customers’ Purchase Intention and Image Evaluation
Distância temporal na avaliação de hotéis e seus efeitos na satisfação e no boca-a-boca
Dyadic communication in online review platforms
Love me, love my dog
An examination of the determining factors of users’ intentions to share corporate CSR content on Facebook
The marketing of destination distinctiveness
The exhaustion of the herding effect in peer-to-peer accommodation
Mini-chains within chains
How Tourism Cultural Events Influence Multicultural Competence, Tourism Destination Image, and Visit Intentions
Saving Local Restaurants
Let Photos Speak
The mediating role of affective commitment between corporate social responsibility and eWOM in the hospitality industry
Determinants of eWOM on hospitality CSR issues. In Facebook we trust
Driving enrolment intention through social media engagement
The interpersonal effects of distinct emotions in online reviews
Navigating organic influence
Examining the role of emotion in online consumer reviews of various attributes in the surprise box shopping model
Determinants of Electronic Word-of-Mouth on Social Networking Sites About Negative News on CSR
Innovative value-based price assessment in data-rich environments
The impact of online reviews on inbound travellers’ decision making
Ageing and wellness tourism
The importance of service quality as an instrument for client customization
Marketing and communication in the wine sector
The Influence of Sociodemographic Variables on Audiovisual Consumption
A Retrospective Analysis and Future Trends of E-tourism Research in China
Tourist Experience on Memorable Hospitality Services
Disentangling the factors driving electronic word-of-mouth use through a configurational approach
Understanding relationship quality in hospitality services
The effects of corporate, review and reviewer characteristics on the helpfulness of online reviews
Do online reviews still matter post-purchase
Responding to negative online reviews
Spatial and social distances between U.S. domestic travelers in restaurant review assessment
Utilitarianism and knowledge growth during status seeking
Big data for big insights
Online reviews
The interactive effects of online reviews on the determinants of Swiss hotel performance
The becoming of user-generated reviews
Using deep learning and visual analytics to explore hotel reviews and responses
Posting reviews on OTAs
"The Room Was Quite Small by American Standards"
Influencer Marketing for Hedonic and Utilitarian Products
Tourist Valorisation of Urban Poverty
The effects of tourists’ destination culinary experience on electronic word-of-mouth generation intention
Cruising in Asia
The main paths of eTourism
Revealing the secrets of tourist loyalty in recreational vehicle experiences
Understanding user experiences of online travel review websites for hotel booking behaviours
Homestay experience and eWOM among Generation Z tourists
An empirical study on the imbalance phenomenon of data from recommendation questionnaires in the tourism sector
What Really Drives Generation Z's Online Accommodation Choices in Tourism? The Role of Sustainability
What makes an online consumer review trustworthy
Trust in managerial response offsets negative review
The Image of Saudi Arabia as a Tourist Destination among Western Nationals
Unique elements of Polish city brands in online reviews
Charakterystyczne elementy marek polskich miast w recenzjach dostępnych online
Mapping the landscape of virtual word of mouth (v-WOM) in the tourism sector
Exploring customers’ purchasing behavior toward refurbished mobile phones
Effect of motivations and engagement with eWOM on hotel queries
The use of user-generated content for business intelligence in tourism
Beyond rational choice
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery
International convention tourism
The signaling effect of management response in engaging customers
Effects of the Booking.com rating system
Dimensions of lodging guest satisfaction among guests with mobility challenges
Factors influencing the co-occurrence of visits to attractions
Managerial response strategies to eWOM
Ensuring positive feedback
PWYW Entrance fees
Overland tourists’ natural soundscape perceptions
Social structure of social media research in tourism and hospitality
Exploring a market for agritourism in Fiji
Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation
Bibliometric studies in tourism
Mutual surveillance on Airbnb
Motivators behind information disclosure
Digital anthropomorphism of accommodation
Transcultural Zen
Basics of qualitative research
Satisfaction
Customer Loyalty
Vacationers and eWOM
Online Word-of-Mouth (or Mouse)
Tried and tested
The impact of online reviews on hotel booking intentions and perception of trust
An examination of the effects of motivation and satisfaction on destination loyalty
Role of social media in online travel information search
Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions
Effects of dissatisfaction in tourist services
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Building a model of commitment for Generation Y
Travelers’ social identification and membership behaviors in online travel community
Electronic word-of-mouth in hospitality and tourism management
| Unique citing works | 96 |
|---|---|
| Citations per year | 8,73 |
| Citation span | 2015 - 2026 (12) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 86 |