The potential impacts of digital technologies on co-production and co-creation
Bibliographic Data
| ID | 23358641 |
|---|---|
| Authors | Veiko Lember (0000-0003-1730-1830, Public Governance Institute, KU Leuven, Leuven, Belgium), Taco Brandsen (0000-0001-6841-8671, Institute for Management Research, Radboud University, Nijmegen, Netherlands, corresponding author), Piret Tõnurist (0000-0001-9272-9613, Tallinn University of Technology) |
| Year | 2019 |
| Volume | 21 |
| Issue | 11 |
| Pages | 1665-1686 |
| Publication date | 2019-11-02 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2019.1619807 |
| OpenAlex | W2952677210 |
| Language | EN |
| Citations received | 111 |
| References cited | 66 |
Despite growing interest in the potential of digital technologies to enhance co-production and co-creation in public services, there is a lack of hard evidence on their actual impact. Conceptual fuzziness and tech-optimism stand in the way of collecting such evidence. The article suggests an analytical framework that distinguishes between the impacts of different technologies on different elements of co-production and co-creation, and illustrates this in three different areas. It argues that there is no reason to assume that digital technologies will always encourage co-production or co-creation. In fact, they can also be used to bypass interaction with citizens.
Business · Co-Creation · Economics · Emerging technologies · Environmental economics · Industrial organization · Microeconomics · Optimism · Production (economics) · Computer Science · E-Government and Public Services · Innovative Approaches in Technology and Social Development · Marketing · Smart Cities and Technologies
Reconceptualizing Frameworks for Community Governance in Response to Public Health Emergencies
How do Portuguese young adults engage and use m-apps in daily life? An online questionnaire survey
Embracing a network approach in digital transformation
The role of open government data and co-creation in crisis management
The reflection of public values in twitter use of metropolitan municipalities
One's Social Skills Go to the Dogs
Small businesses and e-government participation
Mess or match? How do academic perspectives meet the practitioner perspectives in terms of digital transformation
Cream‐skimming at the frontline
Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services
Austria’s Long-Term Care System
Co-Production Phases in the Development and Implementation of Digital Public Services
Blockchain tools for socio-economic interactions in local communities
Explaining public officials’ opinions on blockchain adoption
Analysis of Factors Influencing Community Resilience during the (Covid)-19 Pandemic
The role of ICT tool interactivity on citizen e-participation in public service provision
Impact of Coding Educational Programs (CEP) on Digital Media Problematic Use (DMPU) and on Its Relationship with Psychological Dependence and Emotional Dysregulation
Community Services and Social Involvement in Covid-19 Governance
Beyond access
Exploring human-computer interactions of smart vending services
From Registration to Activation
Collaborative Interaction Model Strengthening the Effects of Asset Inventory and Asset Safeguarding on Asset Optimization in Local Government Agencies
Digitalization as a resource in social enterprise performance during the Covid-19 pandemic
From Digital Tools to Governance Infrastructure
Experiences in “Letting the Public in”
Making vulnerable groups able to connect socially and digitally—opportunities and pitfalls
Co-creating and co-producing learning environments in adult education through the World Café method
The role of artificial intelligence in the digital transformation of government
Restricted health service utilization and subsequent positive self-care behavior during the early Covid-19 pandemic in China
Between Consultation and Collaboration
From Dispatch to Impact
Travelling along the public service co-production road
Coproduction and satisfaction with online schooling during the Covid-19 pandemic
Design for experience – a public service design approach in the age of digitalization
The impact of technological innovation on service delivery
Exploring tensions between appropriateness and consequences in digitally-induced change
The adoption of e-Health in public hospitals. Unfolding the gender dimension of TMT and line managers
Neighbourhood governance during the Covid-19 lockdown in Hangzhou
Intertwined dimensions of private value in the digitalization of higher education
Making sense of the digital co-production of welfare services
AI-driven public services and the privacy paradox
Unveiling third party digital value creation
OK computer
Design for inclusive digital co-production
A systematic literature review of open innovation in the public sector
Paths to citizens-controlled coproduction
Spontaneous Public Value Co‐Creation in Open Professional Topic‐Based Digital Spaces
How Does the Government Facilitate the Co-Production of Digital Public Safety Services?—Based on Empirical Evidence from Shenzhen
Advancing Citizen Engagement Through Digital Tools
The consumer decision journey
Interoperabilidade dos sistemas de gestão financeira em prefeituras e oportunidades para transformação digital
What is civic participation in artificial intelligence
The Policy Cycle
Impact of government digital transformation on citizen trust and participation
Context-based civic blockchain
Unpacking the e-leadership to value chain
Diagnosis of the Walbrzych post-mining area
Developing an App Could Be the Wrong Place to Start’
How dynamic norms mitigate administrative burden to foster citizen coproduction
Drilling for ‘New Oil’ in Care Integration – Co-Production of the Concept and Specification of an Integrated Data Centre for Policy Decision Making, Care Planning, and Research in Estonia
Designing inclusive co-creation
Citizens’ engagement in coproduction through digital platforms
Using a collaborative zine to co-produce knowledge about location-based virtual reality experiences
Examining the Smart City Generational Model
Smarter Participation
Exploring roles in digital co-creation
Open Government Maturity Models
Caseworkers on the digital streets
ICT-based co-production and democracy
Parallel learning loops in collaborative innovation
Promoting digital equality in co-production
Inclusion interrupted
Co-production in digital transformation of public administration and public value creation
Why coproduce? Citizens' perspectives on the costs and benefits of technology-enabled coproduction
Understanding channel choice in users' reporting behavior
Digital transparency and citizen participation
What roles might automation play in the future of public administration journal peer review processes
Responding to Covid-19
Big tech as a technopolitical actor
Aligning back-end systems with front-end services
Towards a Typology of Data-Enabled Co-Creation Platforms in Smart Cities and Mapping of Practices in OECD Countries
Smart governance for affordable housing in China
Collaboration Through a Computer Screen
Navigating perceived innovation uncertainties associated with digital tools in planning consultations
Unpacking digital co-production - A scenario-based framework for comparing digital public services
Digital participation, government responses, and public satisfaction
How perceived social support encourages citizen coproduction
Coproduction during and after the Covid ‐19 Pandemic
Crowdsourcing and Covid ‐19
Public crowdsourcing
Actor roles in co‐production—Introducing intermediaries
Beyond co‐production
Citizen‐Centered Public Service Design in Agile Digital Transformation
Communication for coproduction
Mapping Co-creation Research in Tourism
Exploring the impact of external rewards on e-government services adoption
The impact of virtual reality on private value dimensions
Divergent and convergent thinking processes in smart cities
Place-based approach to support children’s development towards sustainable development goals
How does policy mix credibility affect citizen participation? Evidence from pilot of household waste sorting policy
Co-Production and Co-Creation
The New Public Governance?
Profiting from innovation in the digital economy
Critical service logic
Correlates of Co-production
The Dark Side of Co-Creation and Co-Production
In search of useful theory of innovation
Definitions of Co-Production and Co-Creation
Coproduction of healthcare service
Co-production, the third sector and the delivery of public services
Beyond prediction
A Systematic Review of Co-Creation and Co-Production
New Public Governance, the Third Sector, and Co-Production
The Routledge Handbook to Accountability and Welfare State Reforms in Europe
Institutionalised Co-production
Algorithmic prediction in policing
The Co-production of a Community
Co-production
Co-production in an Information Age
Is Volunteering Always Voluntary? Between Compulsion and Coercion in Co-production
Suggesting frameworks of citizen-sourcing via Government 2.0
From e-government to we-government
Being a ‘citizen’ in the smart city
Co-production in primary schools
Why Do Public-Sector Clients Coproduce
Does Twitter Increase Perceived Police Legitimacy
Networked Coproduction of Public Services in Virtual Communities
From Street‐Level to System‐Level Bureaucracies
Why engage in co-production of public services? Mixing theory and empirical evidence
Evaluating Human-Robot Interaction
Distinguishing Different Types of Coproduction
Beyond Engagement and Participation
Crossing the great divide
Blockchain and value systems in the sharing economy
The use of tracking technologies in tourism research
Technological Innovation and Theoretical Functions of Primary Groups and Bureaucratic Structures
| Unique citing works | 111 |
|---|---|
| Citations per year | 15,86 |
| Citation span | 2019 - 2026 (8) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 102 |