Public sector digital transformation barriers
A developing country experience
Bibliographic Data
| ID | 6149341 |
|---|---|
| Authors | Rehan Syed (0000-0003-0415-1335, Queensland University of Technology, corresponding author), Wasana Bandara (0000-0003-2785-7859, Queensland University of Technology, Brisbane, QL, Australia), Rebekah Eden (0000-0002-6228-7241, Queensland University of Technology, Brisbane, QL, Australia) |
| Year | 2022 |
| Volume | 28 |
| Issue | 1 |
| Pages | 5-27 |
| Publication date | 2022-09-20 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Information Polity (JOURNAL) |
| Journal identifiers | ISSN: 1875-8754 • E-ISSN: 1570-1255 |
| Publisher | IOS Press (PUBLISHER • NL) |
| DOI | 10.3233/ip-220017 |
| OpenAlex | W4297907344 |
| Language | EN |
| Citations received | 10 |
| References cited | 45 |
Influenced by the global uptake of digital transformations, governments in developing countries are making considerable investments in digital transformation initiatives; however, these often result in very high failure rates. The overall purpose of this study is to identify why digital transformations in the public sector of developing country contexts fail . This paper reports on a rich revelatory case study of a Sri Lankan government agency that experienced digital transformation failure. Data was collected primarily via semi-structured interviews and augmented with document analysis that enabled us to derive deep insights into why digital transformations fail. We identified 23 failure factors which were grouped into 5 meta-themes, namely, Organisational, Implementing Agency, Cultural, Leadership and Macro-Level Factors, forming a failure factor model. The analysis also unveiled complex interrelationships between these themes/factors, which formed the basis for 6 evidence-supported propositions detailed in the paper. The findings will benefit public sector organizations in developing countries and their implementation partners to effectively plan their digital transformation strategies
Agency (philosophy · Business · Developing country · Digital transformation · Economic growth · Economics · Geography · Government (linguistics · Plan (archaeology · Political science · Public relations · Public sector · Sociology · Transformation (genetics · E-Government and Public Services · Information Technology Governance and Strategy · Public Policy and Administration Research
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| Unique citing works | 10 |
|---|---|
| Citations per year | 3,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 10 |