E-GovQual
A multiple-item scale for assessing e-government service quality
Bibliographic Data
| ID | 12080683 |
|---|---|
| Authors | Xenia Papadomichelaki (National Technical University of Athens), Gregoris Mentzas (0000-0002-3305-3796, National Technical University of Athens, corresponding author) |
| Year | 2011 |
| Volume | 29 |
| Issue | 1 |
| Pages | 98-109 |
| Publication date | 2011-09-26 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Government Information Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0740-624X • E-ISSN: 1872-9517 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.giq.2011.08.011 |
| OpenAlex | W2142599319 |
| Language | EN |
| Citations received | 39 |
| References cited | 56 |
Business · E-Government · Geography · Government (linguistics · Information and Communications Technology · Internet privacy · Knowledge management · Political science · Process management · Public relations · Quality (philosophy · Scale (ratio · Service (business · Service model · Service quality · The Internet · World Wide Web · Computer Science · Customer Service Quality and Loyalty · E-Government and Public Services · Technology Adoption and User Behaviour · Marketing
From the quality of traditional services to the quality of local e-Government online services
Service quality, perceived value, and citizens’ continuous-use intention regarding e-government
The impact of E-government service quality on nation brand
User Satisfaction as a Mediating Variable between Information Quality and the Conative Use of Annual Tax Reporting E-Filing System
Gobierno electrónico en el Perú
An examination of the e-government service value chain
Mini-programs in mobile payment to access eGovernment in China’s Greater Bay Area - exploring the determinants and mechanism from self-determination and motivation theory
Public satisfaction with the government's disaster response during Typhoon Odette (Rai)
Cross-country determinants of citizens' e-government reuse intention
Quality of smart-work support service, perceived value and intention to continue smart-work
Enhancing citizen satisfaction with mobile government services in China
Assessment of E-government inclusion policies toward seniors
Building citizen trust to enhance satisfaction in digital public services
Allowing users to pick and choose
Critical factors for evaluating the public value of e-government in Sri Lanka
Cobra framework to evaluate e-government services
Citizen preferences and government chatbot social characteristics
The nature of public e-services and their quality dimensions
A matter of perspective
From one-stop shop to no-stop shop
Using government websites to enhance democratic E-governance
An empirical and comparative analysis of E-government performance measurement models
The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction
A validation of the modified democratic e-governance website evaluation model
The evolution of theoretical contributions in digital government research
Assessing Omnichannel Service Quality in the Public Sector
Open government and citizen participation
Does better e-readiness induce more use of e-government? Evidence from the Korean central e-government
Does e‐service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of I ndian youth
European regional policy making
Evaluating the performance of e-government in developing countries
Study on the Framework of e-Government Services Capability
Identifying the crucial factors of e-government success from the perspective of Australian citizens living with disability using a public value approach
A cross-cultural comparison of Kuwaiti and British citizens' views of e-government interface quality
Measuring user satisfaction from e-Government services
E-government service quality, perceived value, satisfaction, and loyalty
Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan
E-Government Services Adoption
Understanding the Role of Service Quality of Government APPs in Continuance Intention
Multivariate data analysis
Applied Multivariate Statistics for the Social Sciences
A Paradigm for Developing Better Measures of Marketing Constructs
Service Quality Delivery through Web Sites
Trust and TAM in Online Shopping
A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires
Gauging e-government
Behind the Web site
Opportunities and threats
User-centered e-government
The development of an e-travel service quality scale
Coefficient alpha and the internal structure of tests
Evaluating the progress of e-government development
Convergent and discriminant validation by the multitrait-multimethod matrix
Construct validity in psychological tests
| Unique citing works | 39 |
|---|---|
| Citations per year | 2,6 |
| Citation span | 2011 - 2026 (16) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 38 |