Enhancing citizen satisfaction with mobile government services in China
The mediating role of trust in service quality and perceived value
Bibliographic Data
| ID | 21558901 |
|---|---|
| Authors | Yihong Long (0000-0002-4821-4716, Guizhou Minzu University), Kexin Yang (0009-0002-4488-2685, South China University of Technology), Kexin Bella Yang (0000-0002-8132-0166, South China University of Technology), Ran Huang (0000-0003-0226-8492, South China University of Technology), Guoping Yuan (0000-0001-5798-6876, South China University of Technology), Yi Xia (0009-0000-9424-3764, Shaanxi Normal University, corresponding author) |
| Year | 2026 |
| Volume | 104 |
| Pages | 102355 |
| Publication date | 2026-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Telematics and Informatics (JOURNAL) |
| Journal identifiers | ISSN: 0736-5853 • E-ISSN: 1879-324X |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.tele.2025.102355 |
| OpenAlex | W4417174736 |
| Language | EN |
| References cited | 53 |
Service quality · Structural equation modeling · Survey data collection · E-Government and Public Services · Public Policy and Administration Research · Smart Cities and Technologies
Service quality, perceived value, and citizens’ continuous-use intention regarding e-government
Developing and Validating Trust Measures for e-Commerce
Encouraging Citizen Adoption of e-Government by Building Trust
Trust and risk in e-government adoption
Atmospheric qualities of online retailing
Stimulus‐Organism‐Response Reconsidered
Mobile payment
Consumer Perceptions of Price, Quality, and Value
Common method biases in behavioral research
A new criterion for assessing discriminant validity in variance-based structural equation modeling
Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
When to use and how to report the results of PLS-SEM
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Common Method Bias in PLS-SEM
An Integrative Model of Organizational Trust
Shaping path of trust
A model of online food delivery service quality, customer satisfaction and customer loyalty
Chinese citizens’ digital engagement with local mobile government platforms
Mediated trust
Service fairness and customer satisfaction in internet banking
User-centered E-Government in practice
Measuring user satisfaction from e-Government services
E-GovQual
A social media text analytics framework for double-loop learning for citizen-centric public services
The Effect of Transparency on Trust in Government
Service Design and Citizen Satisfaction with E‐Government Services
Digital dialogue in smart cities
E-government service quality, perceived value, satisfaction, and loyalty
Dimensionalizing Cultures
Understanding the Role of Service Quality of Government APPs in Continuance Intention
Back-Translation for Cross-Cultural Research
| Citation velocity | historical |
|---|---|
| Highly cited | No |