Development of interactional practices for initiating and extending small talk in service encounters
Bibliographic Data
| ID | 3384646 |
|---|---|
| Authors | Sangki Kim (0000-0003-1658-8876, Soongsil University, corresponding author) |
| Year | 2023 |
| Volume | 217 |
| Pages | 85-108 |
| Publication date | 2023-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Pragmatics (JOURNAL) |
| Journal identifiers | ISSN: 0378-2166 • E-ISSN: 1879-1387 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.pragma.2023.09.010 |
| OpenAlex | W4387069967 |
| Language | EN |
| Citations received | 2 |
| References cited | 66 |
Best practice · Business · Conversation · Conversation analysis · Pedagogy · Political science · Public relations · Service (business · Service provider · Sociology · Test (biology · Communication · Discourse Analysis in Language Studies · Language, Discourse, Communication Strategies · Language, Metaphor, and Cognition · Psychology · Marketing
Structures of Social Action
Doing Conversation Analysis
Word Searches in NNS–NS Interaction
When the customer is wrong
Studies in ethnomethodology
Conversation Analysis
Sequence Organization in Interaction
Theoretical Bases of Communicative Approaches to Second Language Teaching and Testing
Co-Topical Small Talk
Communication of respect in interethnic service encounters
The uses of small talk in social work
Developing practices for first-time encounters
Helping university students discover their workplace communication needs
Validity argument for assessing L2 pragmatics in interaction using mixed methods
Interculturality serving multiple interactional goals in African American and Korean service encounters
How was your day?”
The Role of Numbers and Statistics within Conversation Analysis
The Changing Tenor of Questioning Over Time
An integrative proposal to teach the pragmatics of phatic communion in ESL classes
Achieving friendly interactions
The Organization of Primary School Children's On-Task and Off-Task Talk in a Small Group Setting
Initiating a Complaint
Longitudinal Conversation Analysis - Introduction to the Special Issue
Using Laugh Responses to Defuse Complaints
Coding Social Interaction
Quick-chatting”, “smart dogs”, and how to “say without saying”
University graduates’ transition into the workplace
Development of discursive practices for the intelligibility of Thai English in interaction
Topical Talk, Ritual and the Social Organization of Relationships
Sharing the Emotional Load
Tracing Developmental Changes Through Conversation Analysis
Longitudinal Studies on the Organization of Social Interaction
Reflections on Quantification in the Study of Conversation
Turn-allocation and gaze
Managing prospect affiliation and rapport in real-life sales encounters
Small Talk
Stance, Alignment, and Affiliation During Storytelling
Pursuing Information
Doing, and justifying doing, avoidance
Rapport-building activities in corner shop interactions
Linguistic Politeness across Boundaries. The Case of Greek and Turkish
Contemporary issues in conversation analysis
Multimodal interaction from a conversation analytic perspective
Stancetaking in the face of incongruity in Korean conversation
The last laugh
Changing practices for connected discourse
Social distance and speech behavior
Impoliteness and taking offence in initial interactions
Now we are teachers
Action and embodiment within situated human interaction
Small talk, high stakes
A Simplest Systematics for the Organization of Turn-Taking for Conversation
The Hard Work of Small Talk in Ethnographic Fieldwork
Complainable Matters
Emotional Labour in Action
An interactional approach to conceptualising small talk in medical interactions
| Unique citing works | 2 |
|---|---|
| Citations per year | 2 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 2 |