Expectancy, feedback, and disconfirmation as independent factors in outcome satisfaction

Bibliographic Data

ID6206431
AuthorsDonald Weaver, Donald F Weaver (0000-0003-2042-6220, Northwestern University), Philip Brickman
Year1974
Volume30
Issue3
Pages420-428
Publication date1974-09-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Personality and Social Psychology (JOURNAL)
Journal identifiersISSN: 0022-3514 • E-ISSN: 1939-1315
PublisherAmerican Psychological Association (APA) (PUBLISHER)
DOI10.1037/h0036854
OpenAlexW2116838055
LanguageEN
Citations received21
References cited18

Previous research on the expectancy disconfirmation problem has been unjustified in concluding that no disconfirmati on effect exists because (o) proper tests for the effect were conducted only for low-expectancy subjects and (6) cumulative effects of expectancy disconfirmation comparable to the cumulative effects of winning or losing were never assessed. The present study achieved these ends by unconfounding overall performance expectancy and expectancies, outcomes, and disconfirmations on individual trials. Ninety-six student subjects were given either high or low overall expectancies and then played a series of 20 games. On each game, subjects made outcome predictions that were confirmed either 25%, S0%, or 7S% of the time, independently of overall expectancies, trial outcomes, and overall feedback. A loss on a particular trial was less satisfying when unexpected and a win on a particular trial was more satisfying when expected only for subjects with high overall expectancies. Cumulative expectancy disconfirmation had a negative effect on all of the subjects

Developmental psychology · Expectancy theory · Feedback regulation · Outcome (game theory) · Decision-Making and Behavioral Economics · Psychology · Social Psychology · Sport Psychology and Performance · Sports Analytics and Performance

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